Olivia Van Gemert
Chick- Fil- A
Spencerport,NY
2
Languages
2
Years of experience
Training coordinator building onboarding routines, onboarding 10+ new hires per month, coaching team members on service standards, and supporting smooth daily operations in a fast-paced restaurant setting. Delivers staff mentoring, customer complaint resolution, and money handling by resolving 8+ customer complaints per week and handling 5+ drawers per shift with a focus on service quality and team consistency. Supports coverage across front-of-house and back-of-house tasks while keeping customer experience steady.
Work History
Training Coordinator
3 Months- Managed 10+ customer interactions per day while maintaining prompt guest support and service flow.
- Supervised daily operations to support efficient service delivery and consistent customer satisfaction.
- Coached team members on operational standards and protocols to strengthen consistency and teamwork.
- Monitored staff performance and provided feedback to improve productivity and coordination.
- Resolved customer complaints promptly to protect the guest experience and support service recovery.
- Handled cash, prepared food to quality standards, and answered phone calls with accuracy and professionalism.
Supervisor
1 Year 4 Months- Processed 100+ customer orders daily while supporting fast, friendly service during peak periods.
- Supervised front-line team members during shifts to maintain smooth service and steady workflow.
- Provided hands-on coaching to new staff on service standards, teamwork, and daily routines.
- Monitored restaurant sanitation procedures to support a clean, organized, and customer-ready environment.
- Managed cash handling tasks at the register while following standard payment and reconciliation procedures.
- Supported drive-thru operations by keeping orders moving efficiently and communicating clearly with guests.
- Assisted with food preparation tasks to keep stations stocked, organized, and ready for service.
- Observed shift performance and shared feedback with team members to support stronger daily execution.
Team Lead
3 Months- Serve 100+ customers per shift with friendly, accurate support and prompt second mile service.
- Trained new team members and created a positive environment that supported confidence and steady performance.
- Worked across every station to build flexibility and support teammates during busy shifts.
- Completed daily cleaning and sanitation tasks to keep the restaurant ready for guests.
- Handled customer care, food preparation, and front-line duties with a steady, service-focused approach.
- Supported day-to-day operations through teamwork, helping keep service smooth and dependable.
Team Member
1 Month- Processed orders accurately at the register and in the drive-thru using POS system operation and cash handling skills.
- Prepared food items, followed restaurant sanitation procedures, and kept the work area clean and organized.
- Worked closely with teammates to keep daily operations running smoothly during busy service periods.
Education
Bachelor of Business Administration - Business Administration and Management
High School Diploma
- Degree: 06/2026
- High Honor Roll 15 consecutive quarters
- 3.8 GPA
- National Honors Society Member
- Hispanic Honors Society Member
- Extracurricular Activities: Competing Horses
Skills
Training and mentoring
Staff management
Staff development
Customer service
Employee coaching
Performance evaluation
Shift supervision
Customer complaint resolution
Cash handling
Food preparation
Teamwork
POS system operation
Customer recovery
Drive-thru operations
Restaurant sanitation procedures
Languages
English
Native language
Spanish
Basic proficiency, bilingual
Interests
Physically active
Going to the gym
Riding and competing my horse
Running
Loves the outdoors
Kayaking
Fishing
Swimming
Timeline
Training Coordinator
Chick- Fil- A
06.2026 - CurrentRead More
Team Lead
Chick- Fil- A
11.2025 - 02.2026Read More
Team Member
Chick- Fil- A
10.2025 - 11.2025Read More
Supervisor
Chick-fil-A
02.2025 - 06.2026Read More
Spencerport High School
High School Diploma
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SUNY, Brockport
Bachelor of Business Administration from Business Administration and Management
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