RACHEAL D. WARD
Bswift
Houston,TX
15
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Benefits Administrator
2 Years- Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
- Facilitated onboarding processes, guiding employees through benefits enrollment and utilization.
- Collaborated with cross-functional teams to streamline benefits administration procedures and improve workflow efficiency.
- Managed vendor relationships, negotiating contracts to enhance service delivery for employee benefit plans.
- Oversaw annual open enrollment process, implementing strategies to optimize participation and minimize errors in submissions.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
Customer Service Expert
8 Months- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Bartender
2 Years- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
General Manager
3 Years 4 Months- Led cross-functional teams to enhance operational efficiency and drive sales growth.
- Developed and implemented strategic marketing initiatives to elevate brand visibility and customer engagement.
- Fostered a positive store culture through staff training programs and performance management practices.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Coordinated visual merchandising efforts to align with corporate branding guidelines and maximize customer experience.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Assistant Store Manager
2 Years 9 Months- Led daily store operations, ensuring exceptional customer service and adherence to company standards.
- Trained and mentored staff, enhancing team performance and fostering a collaborative environment.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented visual merchandising standards, improving product presentation and customer engagement.
- Collaborated with upper management on strategic initiatives, contributing to overall business growth objectives.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma
- Business Marketing
Skills
CRM knowledge
SF knowledge
POS knowledge
Leadership & Team ManagementBusiness Operations ManagementCustomer ServiceEmployee Training & DevelopmentSales & UpsellingCustomer Relationship ManagementInventory ManagementScheduling & Workforce ManagementConflict ResolutionCash Management & ReconciliationProblem SolvingBusiness Development
Timeline
Benefits Administrator
Bswift
08.2024 - CurrentRead More
Customer Service Expert
Asurion
06.2022 - 02.2023Read More
Bartender
Bowlmor Lanes
01.2018 - 01.2020Read More
General Manager
Forever 21
03.2015 - 07.2018Read More
Assistant Store Manager
Foot Locker
05.2011 - 02.2014Read More
Missouri Western State University
from Business Marketing
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Lee’s Summit North High (LSN)
High School Diploma
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