Olivia Vaughn
Clarksville,TN
Summary
A customer service professional with proven problem-solving and time management skills. A focus in enhanced customer satisfaction by swiftly resolving escalated issues, fostering a collaborative team environment. Experienced in training and mentoring staff, I consistently worked to deliver exceptional service while managing complex situations and maintaining organized operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Publix
05.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Money Service Operator as well as auditing tills weekly
Retail Sales Associate
Redefined Boutique
10.2021 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Desk Receptionist
YMCA of Springfield
05.2022 - 08.2022
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
Restaurant Hostess
Public House
04.2020 - 10.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN05-2025
High School Diploma -
Springfield High School
Springfield, TN05-2022
Skills
- Problem-Solving
- Time Management
- Customer Service
- Multitasking and Organization
- Training and Mentoring
- Customer Relations
Accomplishments
Deans List (August 2022- December 2024)
Omicron Delta Kappa Honor Society
Certification
CITI Training Research Ethics & Compliance (October 2024-October 2026)
Timeline
Customer Service Supervisor
Publix
05.2023 - Current
Desk Receptionist
YMCA of Springfield
05.2022 - 08.2022
Retail Sales Associate
Redefined Boutique
10.2021 - 05.2023
Restaurant Hostess
Public House
04.2020 - 10.2021
Bachelor of Science - Psychology
Austin Peay State University
High School Diploma -
Springfield High School
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