Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Olivia Wagner

Broadlands

Summary

Dedicated professional with strong communication and organizational skills. Experienced in training staff and resolving customer issues, ensuring an exceptional customer experience in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess Trainer, Food Runner, To-Go Server

Blue Ridge Grill
Ashburn
06.2023 - Current
  • Assisted in training new staff members on restaurant operations and procedures.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Employed strong organizational skills to handle high-volume service periods without compromising quality.
  • Monitored employee interactions with customers to ensure quality standards were met.
  • Greeted and welcomed guests to create a friendly atmosphere.
  • Managed seating arrangements to optimize guest flow and experience.

Peer Support Team Leader

Briar Woods High School
Brambleton
08.2022 - 06.2024
  • Facilitated peer support meetings to promote student mental health initiatives.
  • Developed resources for students seeking emotional and academic assistance.
  • Organized events to raise awareness about mental health issues in the community.
  • Provided guidance and support to peers facing personal challenges.
  • Identified areas for improvement in existing processes or systems used by the team.

Education

Bachelor of Science - Economics

James Madison University
Harrisonburg
05-2028

High School Diploma -

Briar Woods High School
Brambleton, VA
06-2024

Skills

  • Effective communication
  • Time management
  • Customer service
  • Collaborative leadership
  • Consistent Initiative
  • Critical thinking
  • Problem solving

Certification

  • Workplace Readiness Certification

References

References available upon request.

Timeline

Hostess Trainer, Food Runner, To-Go Server

Blue Ridge Grill
06.2023 - Current

Peer Support Team Leader

Briar Woods High School
08.2022 - 06.2024

Bachelor of Science - Economics

James Madison University

High School Diploma -

Briar Woods High School

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