Olivia Walton
San Diego,CA
Summary
Customer-focused professional with over four years of experience in high-volume service environments, including front-of-house restaurant operations and retail. Skilled in building guest rapport, resolving issues with professionalism, and supporting sales goals. Bachelor's degree in Social Sciences from San Diego State University.
Overview
8
8
years of professional experience
Work History
Server / Food Runner / Host
Lazy Dog Restaurant & Bar
04.2022 - Current
- Provided attentive, personalized hospitality in a fast-paced, high-volume restaurant environment
- Promoted and sold club memberships and loyalty programs, directly enhancing customer engagement and driving sales growth
- Maintained accurate, timely order execution to uphold service standards
- Resolved guest concerns with professionalism and empathy, transforming challenges into positive experiences
- Executed orders accurately and on time, ensuring high service standards
Cashier
Sunnyside Gardens
04.2018 - 12.2020
- Processed transactions to enhance customer satisfaction and streamline checkout
- Provided personalized service by greeting customers and assisting with product selection
- Restocked and organized merchandise to ensure appealing displays and facilitate store operations
Education
Bachelor of Science - Social Sciences
San Diego State University
05-2024
Skills
- Customer service and communication
- POS systems
- Cash handling and transaction accuracy
- Conflict resolution and problem-solving
- Sales support and loyalty program promotion
- Multitasking and organizational abilities
- Team collaboration and adaptability
- Time management and attention to detail
- Strong work ethic
Timeline
Server / Food Runner / Host
Lazy Dog Restaurant & Bar
04.2022 - Current
Cashier
Sunnyside Gardens
04.2018 - 12.2020
Bachelor of Science - Social Sciences
San Diego State University