Olivia Weber

• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Specialized in Dementia and Alzheimer care

• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Collaborated with supervisors and co-workers to escalate and address customer inquiries or technical issues.
• Maintaining 88 accounts and ensuring accountability and accuracy of insured's information
• Issued Evidence of Property and Liability insurance to holders and banks
• Completed and maintained Wisconsin State Property and Casualty License
• Conduct policy checking and accuracy of accounts
• Implementing and managing Loss Runs Pro accounts, and Point of Contact for issue resolution
• Create multiple reports to track the progress and completion of daily activities
• Assisted in the development of system security protocols.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

Detail:

• Reviewed program implementation plans to assess risk and feasibility.
• Developed and managed databases including COVID tracking systems
• Worked directly with FEMA-Corps interns interested in perusing a career in data analytics and coding
• Validated results and performed quality assurance to assess the accuracy of responder data.
• Gathered, documented, and modeled data to assess business trends.
• Validated results and performed quality assurance to assess the accuracy of data.
• Analyzed unstructured information to derive key insights.

Program Analyst:

• Conducted & Executed SPRINTs for testing new functionalities
• Acted as System Administrator for Agency
• Evaluated current processes to develop improvement plans.
• Compiled research data and gave professional presentations highlighting findings and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Extensive training in MySQL, R, and Python Programming Languages to create reports and distribute them to other sectors of FEMA.
• Utilized Microsoft Suite for data tracking and visualizations
• Beginner Level experience with Tablaeu

• Coordinated and managed volunteer activities for community service projects.
• Served three different leadership roles on my team (Life After AmeriCorps Representative, Community Relation Representative, and Project Outreach Liaison)
• Kept case files updated, accurate, and aligned with requirements.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
• Established and maintained databases for FEMA Section Chiefs
• Created Power BI interactive report that auto-populates deployment calculations
• Wrote and established SQL code for PowerBI Dashboards to present to stakeholders
• Utilized SQL, R, and Python programming languages to enrich DTS (Deployment Tracking System) and discover glitches in the system
• Assisted American Red Cross with database creation and management during Hurricane Laura
• Established and conducted several surveys that led to improvements in responder processing
• Earned Gold Award and President's Recognition Award

• Dean's List- 2022-Present

• National Honor Society- Alumna
• Honor Roll Student 2015-2019
• ALA-Badger Girl’s State- Alumna
• Nationwide Girl’s in STEM Conference-Selected for Science Sector
• UWSP Upward Bound Program- Alumna
• 3.75 GPA