Open To Work
Olivia Wetuski
Vetcor
Magnolia
Work Preference
Desired Job Title
Veterinary TechnicianReception ManagerCSR
Work Type
Full TimePart Time
4
years of professional experience
Experienced professional in veterinary care, delivering exceptional patient support and operational efficiency. Proven ability to manage front desk operations, resolve client issues, and maintain high standards of care, ensuring optimal animal health and client satisfaction.
Work History
Veterinary Technician
2 Years- Administered vaccinations and medications to ensure optimal animal health and compliance with veterinary protocols.
- Performed diagnostic tests, including bloodwork and urinalysis, to support accurate treatment plans.
- Assisted in surgical procedures, maintaining sterile environments and preparing necessary instruments and equipment.
- Educated pet owners on post-operative care and preventative health measures to enhance animal welfare.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
Reception Manager
2 Years 6 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Streamlined communication between veterinary teams and clients, enhancing service delivery.
- Oversaw inventory management for office supplies, ensuring availability for daily operations.
- Developed training materials to support onboarding of new reception team members.
CSR
1 Year 6 Months- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled multi-line phone system, responding to inquiries and resolving issues promptly to maintain client satisfaction.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma
Associate of Science
Skills
General anesthesia monitoring
Clinical staff management
Employee recruitment and hiring
Schedule management
Diagnostic imaging
Laboratory skills
Timeline
Veterinary Technician
Vetcor
07.2024 - CurrentRead More
Reception Manager
Vetcor
01.2024 - CurrentRead More
CSR
VetCor
06.2022 - 12.2023Read More
Magnolia West High School
High School Diploma
Read More
Lone Star College
Associate of Science
Read More