Olivia Williams
Madison,WI
Summary
Results-driven customer service expert seeking growth-oriented position with room for advancement. Skilled at building rapport and obtaining information with practiced ease. Fully proficient in training and developing a team as well as conflict resolution. Personable HR/Compensation Analyst with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
13
13
years of professional experience
Work History
Senior HR Analyst
Madison Public Schools
Madison, WI
06.2022 - Current
- Performed budget analysis to control expenditures and predict future budget needs.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
- Migrated legacy HRIS system to new technology to minimize business impacts.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Prepared and updated job description records for all employees across company.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Bartender/Waitress
Waypoint Public House
Monona, WI
01.2012 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
Event/ marketing and Recruiting Coordinator
Northwestern Mutual Life Insurance Company
Madison, WI
07.2019 - 08.2022
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses
- Determined optimal variation of, and resource allocation to media outlets by analyzing consumer data to meet company’s advertising goals
- Scheduled and conducted 30 interviews each week
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution
- Designed contracts, collected fees and booked venues for events
- Built robust vendor network to secure cost-effective, high-quality products
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment
- Assessed event success and uncovered room for improvement through client feedback
Receptionist
Epic Systems Corporation
Verona, WI
09.2018 - 05.2019
- Sorted, received and distributed mail correspondence between departments and personnel
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Handled complaints and questions, and re-directed calls to other team members as appropriate
Group and Event Dining Manager
Bonefish Grill
Madison, WI
11.2014 - 03.2018
- Led planning, set up and takedown for special events
- Implemented training program for front of house staff to ensure high standards of customer service in compliance with company guidelines
- Coordinated and organized all restaurant inventory
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Analyzed, interpreted and converted statistics into charts and graph reports to present research findings at meetings
Education
High School Diploma -
Verona Area High School
Verona, WI5 2010
Bachelor of Science - Cell Biology And Anatomy
University of Wisconsin - Madison
Madison, WI5 2014
Skills
- Administrative skills
- Program management
- Training and development
- Organizational development
- Complaint resolution
- Microsoft Word
- Social skills
- Organizational Development
- Strategic Thinking
- Compensation analysis
Timeline
Senior HR Analyst
Madison Public Schools
06.2022 - Current
Event/ marketing and Recruiting Coordinator
Northwestern Mutual Life Insurance Company
07.2019 - 08.2022
Receptionist
Epic Systems Corporation
09.2018 - 05.2019
Group and Event Dining Manager
Bonefish Grill
11.2014 - 03.2018
Bartender/Waitress
Waypoint Public House
01.2012 - Current
High School Diploma -
Verona Area High School
Bachelor of Science - Cell Biology And Anatomy
University of Wisconsin - Madison