Olivia Woolley

• Kept track of schedules for children’s sleeping, eating and schooling.
• Kept a up-to-date list of emergency contact information and medical information to ensure I could react quickly in the event of an emergency.
• Managed
• Created nurturing, safe environments for children to help them develop emotionally, socially and intellectually
• Used appliances, equipment and vehicles correctly at all times
• Discussed household rules, children’s progress, and routines with parents to foster a stable and structured environment
• Listened to parent instruction and followed guidelines for all aspects of children’s care
• Prepared tasty, healthy meals for the family each time to encourage good eating habits
• Developed relationships with children by discussing school, friends, and favorite activities on a regular basis
• Helped older children with their homework, school projects and household chores
• Advised
• Organized and cleaned the house by picking up toys and games for a clean and orderly house when the parents arrived after activities
• Had planned ahead

• Answer than average of 200 calls, emails, and faxes per day, responding to customer inquiries, resolving problems and informing customers about new products.
• Maintain a clean, organized inventory and curated displays of rotating seasonal candles and wax melts.
• Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
• Happily guided over 500 customers through the process of system successfully finding there ideal scents
• Meticulously handled transactions, including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
• Actively stayed informed about latest trends, popular scents, sales offerings, and loyalty programs by doing Google searches, reading articles and using social media.
• Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience.
• Worked with a team to boost sales goals, conversion, and units per transaction through constant communication and celebrating accomplishments
• Understood and deliver the brand philosophy and lifestyle to customers
• Directed merchandise restocking for the site, overseeing data entry, tracking and order placements of over 50 items a month

• Stayed committed to seeking my education amidst a worldwide pandemic through self teaching, and remote learning, while enhancing time management skills, critical thinking skills, and problem solving skills
• Attended classes or courses to attain subject mastery and formal recognition.
• Planned and completed group projects, working smoothly with others.

Oversee 100+ swimmers daily, identifying emergencies, delivering support, and ensuring compliance with all safety policies and procedures

• Utilize medical supplies and equipment to examine injured persons and administer first aid/cardiopulmonary resuscitation
• Maintain quality of pool water by testing chemical levels
• Warn recreational participants of inclement weather, unsafe areas, and non-permitted conduct
• Work with a regular team of 10 lifeguards to ensure the safety of patrons
• Conducted pool opening and closing duties.
• Communicated effectively with fellow employees and patrons.
• Communicated regularly with supervisors regarding any issues that arose during shifts.
• Cleaned and maintained pool deck and locker rooms when not guarding.
• Documented incidents and injuries for accurate recordkeeping.
• Performed safety equipment checks and reported malfunctions and damage to supervisor.
• Conducted daily inspections of the facility's pools, slides, diving boards and other aquatic features to ensure compliance with local health codes and safety standards.