Olivia Xenos
Otsego,MI
Summary
Driven professional with a proven track record at Otsego Aquatic Center, enhancing swimmer safety and fostering team collaboration. Skilled in swimming instruction and team management, creating safe, efficient environments. Demonstrated ability to improve customer satisfaction and operational efficiency through effective leadership and equipment inspection.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Head Lifeguard
Otsego Aquatic Center
08.2023 - Current
- Provided exceptional customer service to swimmers, addressing questions and concerns promptly and professionally.
- Maintained cleanliness of pool area, contributing to a safe and enjoyable environment for patrons.
- Promoted teamwork among lifeguards using effective leadership strategies leading to increased collaboration.
- Improved swimmer safety by enforcing pool rules and regulations consistently.
- Collaborated with other facility staff members, maintaining strong working relationships for smooth operations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Detailed safety rules and procedures regarding activities to customers and guests.
Crew Team Member
Culvers
02.2020 - 08.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
Education
Associate of Arts - General Studies
Lake Michigan College
Benton Harbor05.2024
Skills
- Team Management
- Swimming instruction
- Equipment Inspection
Certification
- [Area of certification] AED - [Timeframe] - Feb16, 2023 - Feb 16, 2025
- [Area of certification] First Aid - [Timeframe] - Feb16, 2023 - Feb 16, 2025
- [Area of certification] Lifeguard - [Timeframe] - Feb16, 2023 - Feb 16, 2025
Timeline
Certified Head Lifeguard
Otsego Aquatic Center
08.2023 - Current
Crew Team Member
Culvers
02.2020 - 08.2023
Associate of Arts - General Studies
Lake Michigan College
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