Olivia Zambrano
Fresno,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Nursing Program Assistant
Fresno City College
Fresno, CA
08.2025 - Current
- Coordinated program schedules and events to enhance student engagement and participation.
- Developed training materials for staff, ensuring consistency in program delivery and messaging.
- Streamlined communication processes between departments, improving response times and collaboration efficiency.
- Managed student records using institutional databases, ensuring accuracy and compliance with regulations.
Instructional Administrative Assistant
Madera Community College
Madera, CA
07.2025 - 08.2025
- Coordinated schedules and meetings for senior management, ensuring optimal time utilization.
- Managed office supplies inventory, streamlining procurement processes to reduce costs.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparation of reports and presentations, improving communication clarity.
JOB SPECIALIST
FRESNO COUNTY
Fresno, USA
05.2023 - 01.2025
- Followed all company policies and procedures to deliver quality work.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed a case load of 60-90 clients, which were contacted on a monthly basis.
CHILD SUPPORT SPECIALIST
FRESNO COUNTY
Fresno, USA
11.2019 - 05.2023
- Documented data and completed accurate updates to case records.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Communicated pertinent information to clients via phone, email, and mail.
- Documented monthly case average, completed 15 tasks daily based on report completed using data sheet.
OFFICE ASSISTANT III
FRESNO COUNTY
Fresno, USA
08.2019 - 11.2019
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed approximately 30 - 50 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to approximately 10-15 requests per day.
- Coordinated and scheduled meetings and appointments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
FRONT OFFICE RECEPTIONIST - STUDENT AID
CSU Fresno
Fresno, USA
01.2017 - 11.2017
- Greeted 15 - 60 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed approximately 40 incoming calls to internal personnel and departments, routing to best-qualified department per day.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Identified visitors' needs to offer solutions and information.
- Scheduled, coordinated and confirmed appointments and meetings.
STUDENT AID
DSP&S - Fresno City College
Fresno, USA
08.2014 - 01.2017
- Answered phone promptly and directed approximately 30 incoming calls per day to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing at approximately 40-50 documents per day.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor of Arts - Liberal Studies
CSU - Fresno
Fresno, CA12.2018
Skills
- Conflict resolution
- Career counseling
- Interview preparation
- Documentation review
- Data analysis
- Case analysis
- Legal research
- Interviewing techniques
- Multitasking and organization
- Teamwork and collaboration
- Data entry
- Scheduling management
Certification
- 30-day Substitute Permit, California Commission on Teacher Credentialing - 01/2026-01/2027
Timeline
Nursing Program Assistant
Fresno City College
08.2025 - Current
Instructional Administrative Assistant
Madera Community College
07.2025 - 08.2025
JOB SPECIALIST
FRESNO COUNTY
05.2023 - 01.2025
CHILD SUPPORT SPECIALIST
FRESNO COUNTY
11.2019 - 05.2023
OFFICE ASSISTANT III
FRESNO COUNTY
08.2019 - 11.2019
FRONT OFFICE RECEPTIONIST - STUDENT AID
CSU Fresno
01.2017 - 11.2017
STUDENT AID
DSP&S - Fresno City College
08.2014 - 01.2017
Bachelor of Arts - Liberal Studies
CSU - Fresno