Tre-Niesia Lewis
Benefits &Claims Examiner
Houston,Tx
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Claims
ManhattanLife Insurance And Annuity
08.2022 - Current
- Submitted electronic/paper claims documentation for timely filing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Representative
Mile High Psychiatry
07.2020 - 08.2022
- Inbound/Outbound call center for CO based psychiatry
- Send out messages to providers/nurses
- Send medication refills for patients
- Setting up appointments
- Taking payments/ insurance information with detailed notes and adapting to constant new policies and changes.
Appointment Scheduler
Houston Eye Association
05.2018 - 09.2020
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
High School Diploma -
Spring Woods High School
2013
Skills
- Customer Service
- Medical Terminology
- Computer Proficient
- Administration
- Data Entry
- Claims
- Billing
- Problem Solving
- call center
- HIPPA
- Benefits Verification
Timeline
Claims
ManhattanLife Insurance And Annuity
08.2022 - Current
Medical Representative
Mile High Psychiatry
07.2020 - 08.2022
Appointment Scheduler
Houston Eye Association
05.2018 - 09.2020
High School Diploma -
Spring Woods High School
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