Professional Organizing
Hi, I’m
Olivia 'Jenice' West
Professional
Springfield,MO
Summary
Rooted and grounded in Christ. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
11
years of professional experience
6
years of post-secondary education
2
Certifications
2
Languages
Work History
Acumen Fiscal AgentSpringfield, MO
Direct Support Professional
10.2023 - 02.2024
Job overview
- Provided physical care to dependent client.
- Delivered emotional support and encouragement to goal attaining regarding physical therapy.
- Cooked and cleaned for client, liaison, and hygiene.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within residence.
- Participated in ongoing training opportunities to stay current on best practices in disability support services
- Maintained safe and inclusive environment by addressing behavioral challenges with patience and understanding
Seasons HospiceSpringfield, Missouri
Home Health Aide (HHA)
05.2023 - 10.2023
Job overview
- Patient care in variety of settings.
- Managed workload of multiple workers independently.
- Provided physical and hygienic care for elderly population on Hospice.
Smooth TransitionsSpringfield, MO
Senior Move Manager
01.2023 - 05.2023
Job overview
- Manages and oversees moving clients from their current home to new, down-sized living.
- Moving 2-3 clients per week
- Meticulously packed fragile household items and unpacked personal belongings of clients.
- Organized drawers and closets to make best use of space and peace of mind for clients.
Sleep NumberSpringfield, MO
Sales Professional
01.2021 - 12.2022
Job overview
- Delivered strong customer service with extensive knowledge of customer needs. Managed over 20 calls per day. Increased Sales by 10%
- Provided valuable insights for improving products based on direct customer feedback, contributing to enhanced user satisfaction rates
- Conducted comprehensive market research to identify emerging trends, informing product development decisions and positioning strategies
ShiptSpringfield, LA
Shipt Shopper
09.2020 - 12.2020
Job overview
- Performed client orders at Hy-vee and Target during COVID-19 PANDEMIC For those who were unable to leave their homes.
- Increased customer satisfaction through effective communication about order details.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines
Everything Kitchens LLCSpringfield, MO
Warehouse Associate
07.2020 - 08.2020
Job overview
- Retrieved order items from shelves, often climbing ladders to get to higher placed items.
- Performed packaging and shipping 15 or more orders per hour.
- Paid close attention to detail for order items, labels, box sizing, and packing methods and materials used.
Mercy Hospital PACUSpringfield, MO
Patient Transporter
08.2019 - 12.2019
Job overview
- Maneuver patients from Post-Surgical recovery to appropriate departments.
- Relocated dozens of patients per shift.
- Performed accurate and timely documentation
- Managed documentation on over 15 patients per day.
First Future LLCSpringfield, MO
TEFL English Tutor (Remote)
10.2017 - 07.2019
Job overview
- Remote online English as Second Language tutoring.
- Tutored ages k-18 in English language semantics and phonetics.
- Created summaries of children's performance for parents to review
- Tutored up to 20 students per day
Mercy Hospital Sleep Disorder CenterSpringfield, MO
Sleep Medicine Technician I & II
03.2017 - 09.2018
Job overview
- Monitor and evaluate patients using NATUS neurodiagnostic software.
- Worked closely with patients of all ages, from children to elderly.
- Cared for safety and comfortability of each client in Sleep Lab.
- Ran 1-2 studies per night
MERCY Intensive Care UnitsSpringfield, MO
Patient Care Associate
06.2013 - 03.2017
Job overview
- Assist nurses and physicians caring for critically sick persons.
- Assisted with procedural care including removal of arterial sheaths after angiogram, with application of 20lbs of pressure and pressure dressing.
- Documented accurate patient details in EPIC in timely manner.
Christian Healthcare Nursing and RehabilitationSpringfield, MO
CNA - Certified Nursing Assistant
10.2012 - 06.2013
Job overview
- Established assistance of residents with activities of daily living including rising for day, teeth brushing, getting dressed, eating and laying down in bed.
- Performed timely and accurate documentation for nurses and physician records.
- Collected accurate vital signs on over 25 residents per shift.
Education
Missouri State University-SpringfieldSpringfield, MO
Bachelor's degree from Psychology, linguistics
01.2018 - 05.2022
University Overview
- Return to Finish Scholarship Recipient
Ozarks Technical Community CollegeSpringfield, MO
Associate's degree from Behavioral Science
01.2015 - 05.2016
University Overview
- Dean's List
Skills
Organized
LeadershipListening and interpersonal skills
Experience with youths
Writing skillsChildcareExperience with childrenConflict managementBehavioral management
Goal setting
Self motivation
Team collaboration
Professionalism
Certification
CPR Certification, 07/01/23, 07/01/25
Interests
Discipleship
Personal Development
Fellowship
I attend 2-3 house fellowships each week to surround myself with fellow Christ professing believers and to be connected to the Body.
Timeline
Direct Support Professional
Acumen Fiscal Agent
10.2023 - 02.2024
Driver's License
08-2023
CPR Certification, 07/01/23, 07/01/25
07-2023
Home Health Aide (HHA)
Seasons Hospice
05.2023 - 10.2023
Senior Move Manager
Smooth Transitions
01.2023 - 05.2023
Sales Professional
Sleep Number
01.2021 - 12.2022
Shipt Shopper
Shipt
09.2020 - 12.2020
Warehouse Associate
Everything Kitchens LLC
07.2020 - 08.2020
Patient Transporter
Mercy Hospital PACU
08.2019 - 12.2019
Missouri State University-Springfield
Bachelor's degree from Psychology, linguistics
01.2018 - 05.2022
TEFL English Tutor (Remote)
First Future LLC
10.2017 - 07.2019
Sleep Medicine Technician I & II
Mercy Hospital Sleep Disorder Center
03.2017 - 09.2018
Ozarks Technical Community College
Associate's degree from Behavioral Science
01.2015 - 05.2016
Patient Care Associate
MERCY Intensive Care Units
06.2013 - 03.2017
CNA - Certified Nursing Assistant
Christian Healthcare Nursing and Rehabilitation
10.2012 - 06.2013