Robeen Roy
Albuquerque,NM
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Works effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase work satisfaction. Hardworking and reliable, focused on going above and beyond in the work environment. Motivated to continue to learn and grow as a professional.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Cornucopia
Albuquerque, NM
07.2021 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
Direct Support Professional
Solana Care Inc
Albuquerque, NM
09.2020 - 06.2021
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
CCS Service Coordinator
Optihealth Inc.
Albuquerque , NM
05.2013 - 08.2020
- Facilitated IDT Meetings
- Budget Reports for Waiver services
- Quality Assurance
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for consumer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Managed filing systems for electronic and hard copy documents to keep organized records.
Pharmacy Technician
Pharmerica
Albuquerque , NM
08.2011 - 11.2011
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Walgreens
Albuquerque, NM
05.2006 - 04.2009
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Counted and labeled prescriptions with correct item and quantity.
- Cashier at Pharmacy Register
Direct Support Professional
MAXCARE
Albuquerque, NM
06.2005 - 05.2006
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
Education
No Degree - Social Work
Central Community College
Albuquerque 05.2023
High School Diploma -
Highland Highschool
Albuquerque, NM05.2002
Skills
- Dependable
- Knowledgeable
- Creative and Analytical
- Organized
- Motivated
- Enthusiastic
- Professional
Timeline
Direct Support Professional
Cornucopia
07.2021 - Current
Direct Support Professional
Solana Care Inc
09.2020 - 06.2021
CCS Service Coordinator
Optihealth Inc.
05.2013 - 08.2020
Pharmacy Technician
Pharmerica
08.2011 - 11.2011
Pharmacy Technician
Walgreens
05.2006 - 04.2009
Direct Support Professional
MAXCARE
06.2005 - 05.2006
No Degree - Social Work
Central Community College
High School Diploma -
Highland Highschool