Olivia (Liv) Haerr
Marquette,MI
Summary
When it comes to customer service, I am very outgoing, always have a smile on my face, and try to make sure people feel comfortable. I have strong multitasking abilities and am very excited to seek out new experiences. I am a good public speaker and enjoy being around people of all ages. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Mariucci Family Beacon House
04.2023 - Current
- Assisted people in times of crisis and high stress situations
- Answered phone calls and assisted with general customer service
- Performed background checks on individuals wishing to stay at the Beacon House
- Checked people into and out of their rooms during their stay
- Handled light cleaning of the house and food service to guests
- Helped at the Beacon House signature fundraiser, the Grill and Chill; assisted with food service,
designed the art for the “wings” photo background, and interacted with sponsors and guests
Marina Attendant
Cinder Pond Marina
05.2023 - 08.2023
- Marina guest relations for both slip owners and transient boaters
- Fueled boats following all safety protocols
- Performed pump-outs
- Assisted transient boaters with questions about local sites of interest and slip rentals
- Worked with the State of Michigan and the City of Marquette booking systems for marina slips
- Cleaned facilities, bathrooms, and harbors
Personal Swim Instructor
Private Practice
06.2022 - 08.2022
- Private instructor
- Create individualized lesson plans
- Work with parents on goal setting for their children
Dietary Aide
Evergreen Place
09.2020 - 07.2022
- Provided residents with friendly customer service
- Efficiently delivered meals safely and accurately to the residents
- Communicated with staff about special dietary needs
- Kept up-to-date on all food safety and assisted living regulations
Group Swim Instructor
Town of Normal
05.2019 - 08.2021
- Provided group and individual swim instruction to students from infant to adult
- Created lesson plans for youth and adults
- Generated instruction that encouraged student and teacher engagement
- Provided student progress updates to parents
- Promoted water safety at all times
Education
Bachelor of Science - Criminal Justice
Northern Michigan University
Marquette, MI05.2026
Accomplishments
NMU Accomplishments August 2022 - Present
- Northern Michigan University Swim and Dive team
o NCAA D11 All-American
o Went to Nationals for three relays; scored at NCAAs on two relays
o Part of the scoring team representing Northern Michigan University at the GLIAC Championship meet
o Broke pool and school relay records
High School Accomplishments August 2017-May 2022
- Attended state-level competitions for IHSA swimming in 2018, 2019, and 2021 (no competition
in 2020 due to COVID); Co-Captain for the University High School swim team - Founded the Bass fishing team at University High School
Volunteer work
NMU Volunteer Activities August 2022 - Present
- NMU Summer Swim Camp: Coached kids ages 5-17
- Festival of the Angry Bear: Checked IDs and assisted with guest relations
- Police Training: Served as an actor for the active shooter training in Marquette
- Haunted Hayride: Directed guests on where to go, and enforced the no smoking or drinking
policy - UP 200 Dog sled festival: Crowd control, and basic security
- Beacon House: Assisted with serving food and visiting with families and guests
- NMU Athletics: Sold raffle tickets and helped with ball shagging for NMU volleyball
- Marquette Marathon: Coordinated the water station and assisted the runners
- NMU Day of Service: Raked leaves at a local elementary school
High School Volunteer Activities August 2017-May 2022
- Miller Park Zoo volunteer: Assisted with kids' fun run and fundraising 5k race; helped with
general Zoo clean-up - Illinois State University Commencement: Runner for the six spring commencement ceremonies;
checking students into the ceremonies, helping with graduate line-up, and preparing the
commencement stage
Timeline
Marina Attendant
Cinder Pond Marina
05.2023 - 08.2023
Hospitality Worker
Mariucci Family Beacon House
04.2023 - Current
Personal Swim Instructor
Private Practice
06.2022 - 08.2022
Dietary Aide
Evergreen Place
09.2020 - 07.2022
Group Swim Instructor
Town of Normal
05.2019 - 08.2021
Bachelor of Science - Criminal Justice
Northern Michigan University