Olivia Lynn McCauley
Lowell,IN
Summary
Customer service professional with 10 years of experience in dynamic environments, including hospitality, insurance, and office billing. Expertise in delivering exceptional service while managing high-pressure situations. Licensed Indiana property & casualty and life & health insurance agent with a strong track record in consulting, quoting, and sales. Recognized for effective multitasking, teamwork, and maintaining a positive attitude under changing conditions, contributing to a memorable customer experience.
Seeking a position as a Southwest Airlines Flight Attendant where I can leverage my expertise to deliver exceptional in-flight customer service, ensure passenger safety, and contribute to a positive and memorable travel experience for all customers all while working with my teammates.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multi-Line Insurance Agent
Lump Insurance DBA NOVA Insurance Group
Lowell, IN
2024.07 - Current
- Deliver personalized service by forming lasting client relationships while recommending suitable coverage.
- Conduct meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explain complex insurance policies clearly to facilitate informed decision-making.
Server
Avgo Breakfast & Brunch
St.John, IN
2022.04 - 2024.07
- Delivered exceptional customer service in fast-paced breakfast and brunch environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new staff on menu items and service procedures.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Assisted in client event services, including bridal showers, catering events, etc.
Office Secretary
Austgen Equipment Inc
Lowell, IN
2021.09 - 2022.09
- Processed invoices and billing information with high accuracy.
- Managed confidential client and financial information.
- Maintained accurate digital records and documentation.
- Collaborated with clients and internal teams to resolve account issues.
Server/Host
Georges Family Restaurant
Lowell, IN
2017.08 - 2021.11
- Provided attentive, personalized service to enhance guest experience.
- Managed multiple tables and tasks in high-volume environment.
- Resolved guest concerns with professionalism and composure.
- Collaborated with kitchen and staff to ensure timely, accurate service.
Sandwich Artist
SUBWAY®Restaurants
Lowell, IN
2016.09 - 2017.08
- Provided efficient, friendly service in a fast paced environment.
- Operated cash register, handling customer transactions.
- Stocked ingredients and supplies to maintain adequate levels for service.
- Collaborated with team members to ensure timely service during busy periods.
Education
High School Diploma -
Lowell Senior High School
Lowell2020-05
Skills
- Customer Service Excellence
- Strong Communication Skills
- Conflict Resolution
- Restaurant/Sales Operations
- New Hire Orientation/Training
- Team Collaboration
- Adaptability & Flexibility Multitasking & Time Management
- Positive Attitude & Professionalism
Certification
- Property & Casualty, Life & Health Insurance License
- Notary Public
Timeline
Multi-Line Insurance Agent
Lump Insurance DBA NOVA Insurance Group
2024.07 - Current
Server
Avgo Breakfast & Brunch
2022.04 - 2024.07
Office Secretary
Austgen Equipment Inc
2021.09 - 2022.09
Server/Host
Georges Family Restaurant
2017.08 - 2021.11
Sandwich Artist
SUBWAY®Restaurants
2016.09 - 2017.08
High School Diploma -
Lowell Senior High School