Olivia Macphail-Palisi
Quincy,MA
Summary
A hard working and passionate individual with experience in both commercial and residential leasing. Demonstrated strengths in customer service, time management, and exceeding quotas. Excellent verbal and written communicator with a strong background in cultivating positive relationships with an outgoing personality. Looking for opportunities to expand my skills and contribute to company wide success within Property Management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Marketing Associate
Bozzuto Management Company
Boston, MA
10.2023 - Current
- Connected with prospective leads via telephone, email and In-Person.
- Monitored Market conditions to maintain competitive pricing on available Units.
- Assisted applicants in completing rental applications and collected required documentation.
- Verified applicant income, Credit History and rental references to determine eligibility for tenancy.
- Attended Community events as representative of property.
- Utilized social media platforms to engage with prospective tenants and showcase property's highlights.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Worked closely with other members of leasing team to meet monthly quotas.
- Organized and coordinated all aspects of events, including vendor selection, catering, decorations, entertainment and promotional activities.
Assistant Leasing Coordinator
Palisi Properties LLC
Quincy, MA
09.2021 - 02.2023
- Led tours of vacancies with prospective tenants.
- Offered valuable information regarding major features, and answered any questions.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork for tenants.
- Handled resident feedback and issued maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
Nanny/Caregiver
Private Residence
Quincy, MA
10.2021 - 10.2023
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Performed household tasks including cleaning, and preparation of food.
- Provided safe transportation to and from activities and events.
Shift Leader
Playa Bowls
Milton, MA
12.2021 - 10.2022
- Supervised and led employees
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Enforced proper sanitation practices to prevent spoiling or food/allergy contamination.
- Organized food preparation ahead of rush periods.
Cashier
Fruit Center Marketplace
Milton, MA
02.2018 - 09.2020
- Operated a cash register and POS system.
- Memorized hundreds of PLU product codes.
Education
High School Diploma -
Tecca Connections Academy Online Highschool
Skills
- Email Marketing
- CRM Yardi Management
- Microsoft word and Google
- Time management and Task Prioritization
- Sales Negotiation techniques
- Teamwork and Collaboration
- Verbal and Written Communication
- Adaptability and Flexibility
- Regulating Schedules
- Project management
- Vendor Sourcing
- Social Media Promotion
Affiliations
- Competitive Power-Lifter
Accomplishments
- Top Sales Associate In stabilized communities throughout the month of March 2024
- Top Sales Associate, Exceeding Lease targets In the month of April 2024
Certification
- Certified Interior Designer, The New York Institute Of Art and Design
Timeline
Sales and Marketing Associate
Bozzuto Management Company
10.2023 - Current
Shift Leader
Playa Bowls
12.2021 - 10.2022
Nanny/Caregiver
Private Residence
10.2021 - 10.2023
Assistant Leasing Coordinator
Palisi Properties LLC
09.2021 - 02.2023
Cashier
Fruit Center Marketplace
02.2018 - 09.2020
High School Diploma -
Tecca Connections Academy Online Highschool
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