Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Rosario Trotter

Skokie,IL

Summary

Experienced server bringing enthusiasm, dedication and an exceptional work ethic to the table. Dedicated to providing a positive guest experienced with high-quality customer service relations. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Uncle Julio's
Skokie, United States
06.2021 - Current
  • Maintained large seated section while providing excellent customer service in a high volume,fast paced environment.
  • Demonstrated genuine hospitality while greeting and establish rapport with guests and skillfully anticipated guests needs.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Team player with a penchant for assisting other workers during peak hours to achieve maximum efficiency during peak rush hours.
  • Kept server areas clean and stocked to increase efficiency while busy.
  • Follow guidelines to protect establishment and patrons by adhering to sanitation,safety and alcohol control policies.


Cashier/Customer Service Associate

Sunset Foods Inc.
Highland Park, IL
03.2020 - 06.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and locate items.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor of Arts - Clinical Psychology

Boston University
Boston, MA

Skills

  • Multitasker-works well under pressure
  • Exceptional interpersonal skills and customer service
  • Problem solving, adaptability and team work
  • Strong work ethic and documented reliability record
  • Bilingual (Spanish-English)

Timeline

Restaurant Server

Uncle Julio's
06.2021 - Current

Cashier/Customer Service Associate

Sunset Foods Inc.
03.2020 - 06.2021

Bachelor of Arts - Clinical Psychology

Boston University

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Olivia Rosario Trotter