OLIVIA SWEETEN
Cypress,Texas
Summary
I am an experienced curbside worker and have been recognized for my order accuracy in a fast paced environment as well as my knowledge about the department. I have also worked in retail on and off the last three years, allowing me to learn customer service skills and order processing procedures. I am detail oriented and positive in the work environment. I am knowledgeable about factors involved in the floral department including care/ up keep, types of flowers, and design. I am passionate about helping people and floral design.
Overview
2
2
years of professional experience
Work History
Curbside
H-E-B
11.2023 - Current
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and adding or removing items from orders.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Provided product advice to customers to help select most suitable items for individual needs.
- Trained new employees on customer service, device handling and expectations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Associate
Old Navy-Fairfield Town Center
05.2023 - 10.2023
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support
- Rotated stock using clearance markdowns and special sales promotions
- Built attractive displays and merchandised products
- Informed customers of promotions and special offers to increase sales
- Processed payments quickly to keep customer flow moving
- Greeted customers and asked questions to assess needs
- Kept store shelves, racks and bins presentable with resets.
Sales Associate
Old Navy-Houston Premium Outlets
05.2022 - 08.2022
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support
- Rotated stock using clearance markdowns and special sales promotions
- Built attractive displays and merchandised products
- Informed customers of promotions and special offers to increase sales
- Processed payments quickly to keep customer flow moving
- Greeted customers and asked questions to assess needs
- Kept store shelves, racks and bins presentable with resets.
Education
Diploma -
Cypress Woods High School
Cypress, Texas05.2023
Skills
- Customer Needs Assessment
- Speed and Efficiency
- Product Sales
- Upselling
- Order Processing
- Inventory Control
- Product Recommendations
- Teamwork and Collaboration
- Mobile app proficiency
- Professional Demeanor
- Friendly and Outgoing
- Brand representation
- Customer Service
Hobbies
I assist my mom with her produce garden as well as her flowers and have become well informed on gardening and floral practices. I enjoy creating bouquets for family members and assisting with any subject involving beauty appreciation or creating a cohesive composition whether that be floral design, fashion, or home design.
Timeline
Curbside
H-E-B
11.2023 - Current
Sales Associate
Old Navy-Fairfield Town Center
05.2023 - 10.2023
Sales Associate
Old Navy-Houston Premium Outlets
05.2022 - 08.2022
Diploma -
Cypress Woods High School
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