Olivier Alexandre
Brooklyn, New York,NY
Summary
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Cashier
John Dewey High School store
Brooklyn , NY
09.2020 - 01.2021
- Tallied cash drawer at beginning and end of each work shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Helped customers complete purchases.
Customer Advisor
Best Buy
New York
08.2021 - Current
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Education
Bachelor's degree - Engineering
Manhattan College
The Bronx, NY 08.2021 - Current
Stem
John Dewey High School
Brooklyn NY 09.2017 - 06.2021
Skills
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Customer Transactions
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Selling Skills
Languages
French
Haitian creole
English
Timeline
Customer Advisor
Best Buy
08.2021 - Current
Bachelor's degree - Engineering
Manhattan College
08.2021 - Current
Cashier
John Dewey High School store
09.2020 - 01.2021
Stem
John Dewey High School
09.2017 - 06.2021
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