Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Priscilla El Harjaoui

High Point,United States

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Cashier

Burlington
11.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

CSR

Sagility
01.2023 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

CSR

Assurant
05.2022 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with minimal wait times

CSR

TTEC
11.2019 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Updated account information to maintain customer records
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with minimal wait times
  • Collected customer feedback and made process changes to exceed customer satisfaction goals

Cashier

Harris Teeter Grocery Store
10.2019 - 07.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Worked flexible schedule and extra shifts to meet business needs
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales

CSR

Williams-Sonoma
11.2018 - 10.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Customer Service Representative

Uhaul Moving And Storage
04.2018 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

CSR

Alorica
10.2016 - 02.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided primary customer support to internal and external customers

Education

Associate of Arts - Emt

Yuba College
Marysville, CA
05.2005

Skills

  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Call Documentation
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers

Timeline

CSR

Sagility
01.2023 - 10.2023

Cashier

Burlington
11.2022 - Current

CSR

Assurant
05.2022 - 02.2023

CSR

TTEC
11.2019 - 09.2022

Cashier

Harris Teeter Grocery Store
10.2019 - 07.2020

CSR

Williams-Sonoma
11.2018 - 10.2019

Customer Service Representative

Uhaul Moving And Storage
04.2018 - 09.2018

CSR

Alorica
10.2016 - 02.2018

Associate of Arts - Emt

Yuba College

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Priscilla El Harjaoui