Olivier Batilla
SAN ANTONIO,TX
Summary
Results-driven Long Term Care DME Representative with proven ability to enhance customer satisfaction, optimize workflow processes, and implement effective organizational strategies. Skilled in problem-solving, teamwork, and communication.
Overview
5
5
years of professional experience
Work History
Long Term Care DME Representative
Carvajal Pharmacy
10.2021 - Current
- Maintained accurate inventory levels through regular stock assessments.
- Collaborated with healthcare professionals to address patient inquiries effectively.
- Implemented organization strategies to enhance overall workflow in pharmacy operations.
- Trained new staff members on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction with services provided.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
Education
Associate of Science - Computer Science
San Antonio College
San Antonio, TX05-2024
Bachelor of Science - Computer Science
University of Texas At San Antonio
San Antonio, TX12-2027
Skills
- Customer service
- Customer support
- Customer relations
- Understanding customer needs
- Effective communication
- Problem-solving skills
- Problem-solving abilities
- Team collaboration
- Teamwork and collaboration
- Staff training
- Patient communication
- Healthcare support
- Active listening
- Attention to detail
- Microsoft Office
- Time management
- Task prioritization
- Inventory management
- Logistics coordination
- Patient communication
- MS office
- Computer skills
- Analytical thinking
- Adaptability and flexibility
- Calm under pressure
- Professional under pressure
- Reliability
- Multitasking
- Interpersonal skills
- Product knowledge
- Healthcare knowledge
- Teamwork skills
- Interpersonal skills
- Customer relationship management
Timeline
Long Term Care DME Representative
Carvajal Pharmacy
10.2021 - Current
Bachelor of Science - Computer Science
University of Texas At San Antonio
Associate of Science - Computer Science
San Antonio College