OLIVIER FRANCOIS
East Brunswick,USA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful 10 year career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, Order Management Dept.
Rising Pharmaceuticals
03.2018 - Current
- Supervised the monthly processing of15,000 order lines from 30 new product launches
- Collaborated with management to create new automation in order release mechanics to increase efficiency
- Strengthened service level performance to 96% from 84% with zero customer complaints
- Reduced order production time from 4 hours to1 hour
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Added 16 hours/month of productivity by eliminating wasteful projects
- Managed 60% of the company’s products under specific allocation guidelines for each product and customer
- Centralized the order management process and created a positive environment within the team
- Consistently demonstrated adaptability and resilience by adjusting workflows
- Created new standard operating procedures to facilitate order management functions
- Collaborated with our third-party logistics and warehouse teams to guarantee on-time deliveries and shipments for each customer
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Preparing and presenting daily reports to upper management on system data trends
Purchasing/Inventory Specialist
Titanium Industries
03.2017 - 09.2017
- Managed long-term agreements with special customers to support their inventory needs
- Placed stock and special orders valued at $100,000 and higher to support the sales force
- Maintained positive relationships with our international vendors
- Expedited all urgent purchase orders to ensure prompt deliveries
Purchasing Agent
Turtle & Hughes
03.2014 - 03.2017
- Placed orders for necessary material through the use of regression analysis
- Expedited purchase orders with vendors to keep track of all backordered material
- Ensured end-user satisfaction by tracking all inbound shipments and back orders
- Received, stocked, picked, packed, and shipped orders
- Created product codes for all new material to facilitate order placements for salesman and buyers
- Balanced on hand inventory KPI successfully with a target between8 to8.3 million dollars in2014
- Promoted from management trainee after three months of service
- Reduced slow moving inventory by8% by the end of June2016
- Increased service level performance for customers from87% to96% in2016 through proper monitoring methods
- Negotiated profits for each item of slow-moving inventory
- Sustained the compliance standards on inventory in line with state laws and regulations
- Strategically sourced and maintained positive relationships with over50 North American vendors
- Ensured prompt deliveries and order fulfillment by monitoring the routes of company drivers through the use of DQ Technologies
- Resolved issues and discrepancies concerning prices, freight (damages and timing), and missing or over-received material promptly
- Increased service level performance for customers from87% to96% in2016 through proper monitoring methods
- Assisted in our acquisition of Mid-Island Electrical Supply by creating over1,500 new products lines for salesmen to use
Inventory Coordinator
The Prudential Center
02.2008 - 09.2014
- Responsible for inventory management for three bars
- Advised the procurement and stocking of necessary alcoholic beverages as per consumer demand
- Proactively trained new employees
- Recognized as Employee of the Month in January2011
- Ensured inventory turns and lead times were held to required standards
Package Handler
United Parcel Service
06.2013 - 09.2013
- Responsible for assembling small teams of packers to meet quota for the day
Administrative Assistant
The Contemporary Arts Center
05.2011 - 08.2011
- Scheduled recreational activities for students
- Updated and maintained program’s website to include recent events
- Improved the sign out method for children by creating an efficient Excel spreadsheet model
- Contacted administrators of local elementary schools and churches via email to inform them about the summer arts program
Education
Bachelor of Science - Supply Chain Management
Rutgers Business School, Rutgers University
Newark, NJ05.2013
Skills
- Microsoft Office, especially Excel, Word, PowerPoint and Outlook
- Experienced in the following ERP systems: SAP Software Solutions, Stratix Systems, INFOR Distribution SXe system, DQ Technologies, Microsoft GP Dynamics, and Accellos Warehouse Management System
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Key performance indicators
- Clear communications
Certification
- Six Sigma Certification
Timeline
Manager, Order Management Dept.
Rising Pharmaceuticals
03.2018 - Current
Purchasing/Inventory Specialist
Titanium Industries
03.2017 - 09.2017
Purchasing Agent
Turtle & Hughes
03.2014 - 03.2017
Package Handler
United Parcel Service
06.2013 - 09.2013
Administrative Assistant
The Contemporary Arts Center
05.2011 - 08.2011
Inventory Coordinator
The Prudential Center
02.2008 - 09.2014
Bachelor of Science - Supply Chain Management
Rutgers Business School, Rutgers University
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