Hi, I’m
OLIVIER MAURICE
Summary
Hardworking and detailed oriented Senior IT&S Field Service Analyst whose skills include but not limited to desktop support, mobile hardware & software, cloud computing, asset management, computer networking, analytical thinking and creative problem solving. I am able to provide exceptional customer service concepts to IT to improve user experience for clients, employees and VIP/C-Suite level executives.
Overview
9
years of professional experience
6
years of post-secondary education
Work History
RWJ Barnabas Health
SENIOR IT&S FIELD SERVICE ANALYST
09.2020 - Current
Job overview
- Supervise a staff of 7 IT&S Field Service Analyst
- Provide training to new team members on project rollouts, latest technologies and assist with
their development. - Manage and led migration of a medical center to Windows 10.
- Providing IT support to 3k employees over 3 locations for desktop support; for PC and Mac systems in an active directory environment.
- Diagnose and resolve software and hardware incidents, including operating systems across a range of software applications.
- Support mobile device management software such as mobile iron and AirWatch (workspace one).
- Perform spare parts inventory and storage management.
- Providing general to advanced desktop support for the domain and non-domain attached systems, desktop/laptop systems, and peripherals.
- Contact the hardware and software vendor representatives to solicit and arrange product repairs and disposal pickups.
RWJBarnabas Health
Executive IT&S Desktop Support
09.2020 - Current
Job overview
- Built and maintained strong working relationships with the VIP/Executive/C-Suite providing support behind the scenes.
- Became the single point of contact for the Executives technology needs while providing after hours assistance when necessary.
- Rounded & Monitored the VIP/Executive/C-Suite floors, responding to, and documenting incoming incidents and requests.
- Provided excellent customer service by efficiently providing desk side diagnosis resolving issues and responding to inquiries.
- Installed, diagnosed, repaired, maintained and upgraded Executive desktops and mobile hardware, software and related equipment to ensure optimal performance. Troubleshooted problems in a timely and accurate fashion and provide end-user training as required.
RWJ Barnabas Health
IT&S Asset Management Specialist
08.2019 - Current
Job overview
- Ensure corporate and healthcare industry standards are followed for managing hardware assets.
- Optimize asset control and inventory processes to track accountability, identification, location, maintenance and lifestyle status.
- Respond to inquires on the status of asset requests.
- Provide monthly reports to determine if an asset is in stock or must be acquired.
- Responsible for the acquisition, deployment, tracking and securing of all assets.
- Utilize client software tool, Ivanti Asset Management ( IAM) to maintain asset management system, modify lists, defined roles and customize reports.
- Periodically inventory and reconcile differences between discovered assets and offline assets.
RWJ Barnabas Health
IT&S FIELD SERVICE ANALYST
06.2019 - 09.2020
Job overview
- Oversaw hardware and software issues in both laptop and desktop systems to include software installations and configuration.
- Performed and/or help support Tier 1, 2 & 3 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
- Provided network and remote connectivity (hardware/software) support.
- Developed and maintained systems documentation, including Active Directory and network diagrams.
- Assisted in support of local developed applications and databases.
- Optimized workflows and processes to achieve 99% compliance with asset & inventory management.
- Ensured corporate and healthcare industry guidelines are followed for managing hardware assets.
PCR SYSTEMS INC.
IT&S FIELD SERVICE ANALYST
05.2017 - 06.2019
Job overview
- Developed and maintain systems documentation, including Asset Management and Inventory.
- Provided help with migration and deployment of new hardware.
- Implemented Active Directory for user accounts and configured end user accounts.
- Top problem solver resolving 6k help desk tickets in 2018.
- Kept track of automatic and self-generated service tickets to meet required SLA with 98% accuracy.
- Assisted in support of local developed applications and databases.
- Provided network and remote connectivity (hardware/software) support.
K SOUND LLC.
Stagehand & Audiovisual Technician
04.2016 - 06.2019
Job overview
- Lighting & Sound technician assistance, setting up speakers, sub woofers, lekos, steel trusts and motors.
- Proper placement & installation of audio equipment, as well as sound checks.
- Assisted in other aspects of live performance production.
FELLOWSHIP DEACONRY INC.
Outdoor Adventure Activities Assistant Manager
02.2014 - 08.2017
Job overview
- Supervised and Managed 5 to 10 Ropes Course Facilitators.
- Led and operated High Ropes Challenge Course.
- Maintained accurate records biweekly including incident reports, logbook documentation of all equipment on course.
Education
WESTERN GOVERNORS UNIVERSITY
Bachelor of Science from Cloud Computing
09.2020 - Current
STOCKTON UNIVERSITY
Bachelor of Science from Public Health
09.2011 - 05.2015
Skills
Mobile Technology
Asset ManagementCloud ManagementWindows 10
Microsoft Office/365
Project SchedulingCommunicationActive DirectoryMac OS
Data Synchronization
Project Management
Workspace One
Citrix
Timeline
SENIOR IT&S FIELD SERVICE ANALYST
RWJ Barnabas Health
09.2020 - Current
Executive IT&S Desktop Support
RWJBarnabas Health
09.2020 - Current
WESTERN GOVERNORS UNIVERSITY
Bachelor of Science from Cloud Computing
09.2020 - Current
IT&S Asset Management Specialist
RWJ Barnabas Health
08.2019 - Current
IT&S FIELD SERVICE ANALYST
RWJ Barnabas Health
06.2019 - 09.2020
IT&S FIELD SERVICE ANALYST
PCR SYSTEMS INC.
05.2017 - 06.2019
Stagehand & Audiovisual Technician
K SOUND LLC.
04.2016 - 06.2019
Outdoor Adventure Activities Assistant Manager
FELLOWSHIP DEACONRY INC.
02.2014 - 08.2017
STOCKTON UNIVERSITY
Bachelor of Science from Public Health
09.2011 - 05.2015