Oliyah Stephens
Tallahassee,FL
Summary
Motivated professional with a strong background in customer service and teamwork. Known for integrity and problem-solving skills, successfully implementing improvements that elevate customer satisfaction and operational standards.
Overview
5
5
years of professional experience
Work History
Deli Clerk
Publix
Tallahassee, FL
09.2022 - Current
- Assisted customers with product selections and provided exceptional service in deli department.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
- Operated slicing machines and other equipment safely to prepare various meats and cheeses for display.
- Collaborated with team members to optimize workflow and improve efficiency during peak hours.
- Educated customers on product offerings, including sourcing, preparation methods, and storage recommendations.
- Trained new staff on operational procedures, customer service techniques, and equipment usage to ensure consistency.
- Implemented improvements in product presentation that enhanced customer engagement and satisfaction in deli displays.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Made food according to standard recipes with requested changes for customer satisfaction.
Retail Sales Associate
Hibbett Sporting Goods
Lakeland, FL
05.2021 - 07.2022
- Assisted customers in selecting sports apparel and gear, enhancing shopping experience and promoting brand loyalty.
- Maintained knowledge of product features and benefits to effectively address customer inquiries and drive sales.
- Operated point-of-sale system, ensuring accurate transactions and efficient checkout processes.
- Organized merchandise displays to optimize store layout and improve visual appeal for customers.
- Collaborated with team members to achieve daily sales goals and enhance overall store performance.
- Trained new associates on customer service standards, product knowledge, and operational procedures.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled inventory management tasks, including stock replenishment and loss prevention measures.
Camp Counselor
Boys and Girls Club of Polk County
Lakeland, FL
06.2021 - 08.2021
- Facilitated daily activities and programs for youth, ensuring engagement and safety.
- Supported counselors in managing group dynamics and resolving conflicts among campers.
- Assisted in planning and executing recreational games and educational workshops.
- Monitored camper behavior, promoting positive interactions and inclusivity.
- Maintained cleanliness of facilities, ensuring a safe environment for all participants.
- Communicated effectively with parents regarding camper progress and activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Bachelor of Science - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL05-2025
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Communication
- Teamwork
- Confidence
- Judgment/Decision Making
- Problem Solving
Affiliations
Florida A&M University Chapter of National Association of Blacks in Criminal Justice
Esther Funds Foundation
Timeline
Deli Clerk
Publix
09.2022 - Current
Camp Counselor
Boys and Girls Club of Polk County
06.2021 - 08.2021
Retail Sales Associate
Hibbett Sporting Goods
05.2021 - 07.2022
Bachelor of Science - Criminal Justice
Florida Agricultural And Mechanical University