OLLIE BALL
JACKSON,MS
Summary
Driven multi-skilled individual with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting pre-planned events and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Skilled in problem resolution, bringing strong interpersonal communication and critical thinking abilities to drive continuous improvement in in a thriving business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher/Driver and Transport Manager
Hierarchy Trucking Logistics LLC
05.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of up to 80 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift change.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Crude Oil Hauler
Road Runner Trucking
05.2019 - 05.2020
- Increased driver awareness by participating in ongoing training sessions focused on industry best practices, safety protocols, and regulatory updates.
- Demonstrated strong problem-solving skills when encountering unexpected issues during transportation or delivery operations.
- Maximized efficiency with accurate and timely loading and unloading of crude oil cargo.
- Minimized hazards by adhering to strict safety protocols during transportation and delivery processes.
- Streamlined communication with dispatchers regarding route updates, delays, or other pertinent information affecting transport schedule.
- Performed pre- and post-trip inspections on trucks and equipment to immediately identify issues requiring repair.
OTR Commercial Truck Driver
RDK/RXG Carriers
01.2019 - 04.2019
- Completed thorough pre-trip inspections to ensure equipment reliability and compliance with federal regulations.
- Boosted company''s on-time delivery rate with careful attention to detail when following schedules and deadlines for shipments.
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Communicated with company dispatchers to alert of any issues or delays.
OTR Commercial Team Driver
Celadon Trucking
08.2018 - 01.2019
- Upheld impeccable cleanliness standards inside the truck cab, ensuring a comfortable working environment for all team members.
- Developed new strategies for maximizing driver comfort during long hauls without compromising efficiency or safety standards.
- Continuously updated knowledge of industry trends, regulations, and technologies to drive continuous improvement in team performance.
- Enhanced team productivity by implementing efficient driving schedules and route planning.
- Conducted thorough pre-trip inspections to ensure the safe operation of equipment before embarking on journeys.
- Streamlined communication between team members using advanced technology, ensuring seamless handoffs during shift changes.
Auto Care Professional/Auto Care Professional/Auto Claims Adjuster
State Auto Insurance
03.2016 - 04.2018
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Handled Complex Auto Claims
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Retention Customer Service Representative
Comcast Cable
01.2012 - 03.2016
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
MBA - Business Administration
Belhaven University
Jackson, MS12.2015
BBA - Business Administration
Jackson State University
Jackson, MS04.2012
Associate of Arts - Business Administration
Holmes Community College
Goodman, MS05.2010
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Dispatch Coordination
- Schedule Management
- Route Planning
- Work Order Management
- Interpersonal Communication
- Team Building
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Computer Proficiency
- Complaint Handling
Certification
- CDL License - 2018
- Dispatch License - 2022
- REALTOR License - 2024
Timeline
Dispatcher/Driver and Transport Manager
Hierarchy Trucking Logistics LLC
05.2020 - Current
Crude Oil Hauler
Road Runner Trucking
05.2019 - 05.2020
OTR Commercial Truck Driver
RDK/RXG Carriers
01.2019 - 04.2019
OTR Commercial Team Driver
Celadon Trucking
08.2018 - 01.2019
Auto Care Professional/Auto Care Professional/Auto Claims Adjuster
State Auto Insurance
03.2016 - 04.2018
Retention Customer Service Representative
Comcast Cable
01.2012 - 03.2016
MBA - Business Administration
Belhaven University
BBA - Business Administration
Jackson State University
Associate of Arts - Business Administration
Holmes Community College
- CDL License - 2018
- Dispatch License - 2022
- REALTOR License - 2024
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