Olliena Boone
Killeen,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
CSL Plasma
Temple, Texas
08.2024 - Current
- Greeted and assisted donors upon arrival at CSL Plasma facilities.
- Managed appointment scheduling and maintained accurate records for donor visits.
- Processed donor paperwork and verified identification for compliance purposes.
- Preformed finger capillary to obtain iron and protein levels
- Obtaining blood pressure
- Obtaining weight within all patients
Daycare Teacher
Total for tots
Temple, Texas
12.2021 - 09.2024
- Fostered a safe and nurturing environment for children's growth and development.
- Developed engaging lesson plans for diverse age groups at a prominent learning academy.
- Collaborated with parents to discuss child progress and address concerns effectively.
Daycare Teacher
ABC LEARNING ACADEMY
Killeen, TX
01.2020 - 12.2021
- Engaged children with interactive storytime sessions to foster a love for reading
- Read stories to children during storytime sessions
- Assisted children in transitioning to nap time to promote rest and rejuvenation
- Laying the children down for nap time
- Supported after school children with homework to enhance their learning and academic skills
Customer Service Representative
Teleperformance
Killeen, TX
05.2018 - 06.2020
- Answered calls regarding health care inquiries.
- Provided assistance to callers with their health care inquiries.
- Updated prescription details for callers
Special Needs Bus Monitor
KISD Transportation
Killeen, TX
08.2016 - 03.2018
- Provided support to children by reading books and engaging in conversation. the kids with their needs, such as reading a book, talking to them about their day and making sure they stay safely sitting while the bus is moving.
- Secured children in seats for safety during transport. and strapping the kids into their harness properly.
- Supported children by reading books and engaging them in conversation.
Crew Member
Affordable Cleaning Services
Killeen, TX
04.2015 - 08.2016
- Conducted detailed cleanings for properties during tenant move-outs to ensure readiness for new occupants.
- Performed thorough cleaning in various settings, including restaurants, hospitals, and residential spaces.
- Cleaned kitchen vent hoods to remove grease buildup and ensure safety standards.
- Executed power washing on exterior surfaces to remove dirt and grime.
- Power Washing
Education
High school diploma -
Richard Milburn Academy
Killeen, TXSkills
- Front Desk Coordination
- Appointment Scheduling
- Patient Interaction
- Customer Service
- Donor compliance management
- Compliance Awareness
- Records management
- File Management
- Data entry
- Healthcare services knowledge
- Multitasking and organization
- Client Relations
- Customer engagement
- Administrative Support
Timeline
Front Desk Receptionist
CSL Plasma
08.2024 - Current
Daycare Teacher
Total for tots
12.2021 - 09.2024
Daycare Teacher
ABC LEARNING ACADEMY
01.2020 - 12.2021
Customer Service Representative
Teleperformance
05.2018 - 06.2020
Special Needs Bus Monitor
KISD Transportation
08.2016 - 03.2018
Crew Member
Affordable Cleaning Services
04.2015 - 08.2016
High school diploma -
Richard Milburn Academy