Olu Falayi
Dallas,TX
Summary
Highly skilled Salesforce Administrator with 8years of experience in managing and optimizing Salesforce platforms. Proven expertise in configuring, customizing, and integrating Salesforce with Third-party systems. Successful track record in gathering and translating business requirements into effective solutions. Strong proficiency in developing workflows, approval processes, custom objects, fields, and page layouts. Skilled in creating and maintaining reports, dashboards, and analytical tools for data-driven decision-making. Experienced in data management activities, user training,support, and account/profile management to drive user adoption and satisfaction. Collaborative approach in working with Agile development teams for Salesforce integration
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Database Administrator
Core Affinity
, VA
03.2023 - Current
- Manage and maintain users and licenses, including new user setup/maintenance, roles, profiles, permissions, and public groups.
- Execute advanced configuration changes, such as flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings.
- Liaise with stakeholders to gather and translate requirements into technical solutions, prioritizing exceptional user experience and following best practices.
- Create dashboards and sending periodic custom reports using Salesforce and Power BI to stakeholder for data-driven business decisions.
- Perform data clean-up, mass data transformation and uploads into salesforce.
- Improve data quality and performance through effective data management, employing rules and automation as needed.
- Provide subject matter expertise, delivering comprehensive training and support to new and ongoing users for successful adoption.
- Collaborate with Development teams to develop, maintain, and enhance third- party system integration and functionality.
- Utilize advanced Salesforce configuration and customization skills to tailor solutions to specific business needs.
- Create documentation of processes, SOP and providing training on new implementation to users.
Salesforce Administrator
BCBS
, TX
04.2020 - 02.2023
- Managed over 300 Salesforce users, ensuring smooth operations and high user satisfaction.
- Implemented comprehensive user adoption strategies, including training programs and awareness campaigns.
- Streamlined administrative processes, reducing user setup and maintenance time by 20%.
- Led successful data integration project, seamlessly integrating Salesforce with third-party systems, improving data accuracy and efficiency.
- Successfully coordinated new development requests, delivering projects on time and within budget, and received commendation for outstanding project management.
- Achieved optimal performance and data security through regular performance tuning and evaluations, ensuring compliance with data privacy regulations.
- Implemented timely updates and patches for hardware and software systems, maintaining system integrity and minimizing vulnerabilities.
- Successfully configured and maintained High Availability Solution, secure database servers, ensuring uninterrupted availability and optimal performance.
- Demonstrated expertise in securing SQL Server databases, managing user permissions, and implementing effective access control measures.
- Led successful migration and upgrade projects, ensuring seamless transitions and minimal downtime while maintaining data integrity and availability.
Database Administrator
Synergy
, Utah
11.2018 - 03.2020
- Created and maintained comprehensive documentation, including database and architecture documentation.
- Optimized performance through monitoring, measurement, and capacity planning of production software solutions.
- Implemented and tested data access and security measures, including access control, audit trails,backup/restore procedures, and system rebuild and recovery processes.
- Supported multiple Agile teams by participating in Agile ceremonies and ensuring project flow.
- Managed access and permissions, maintaining data security and appropriate user access levels.
- Prepared detailed documentation of database schemas and structures for efficient management and troubleshooting.
- Installed and configured MS SQL Server 2012/2014/2016, performed migrations, applied service packs and security fixes, ensuring smooth operations and up-to- date systems.
- Resolved database related incidents and requests within recommended RPOs and SLAs.
CRM/Salesforce Administrator
Mantrac Caterpillar
Lagos
09.2013 - 01.2018
- Managed and maintained Salesforce platform for over 200 users, ensuring proper configuration, customization, and integration with other systems.
- Gathered and documented business requirements, translating them into effective Salesforce solutions.
- Developed and configured workflows, approval processes, custom objects, fields, and page layouts following best practices.
- Created and maintained reports, dashboards, and analytical tools for data-driven business decision-making.
- Conducted data management activities, including import/export, cleansing, and de-duplication.
- Provided ser training, support, and account/profile management to enhance user adoption and satisfaction.
- Collaborated with development team for Salesforce integration and stayed updated with new features, ensuring data backup and security.
Education
Master of Science - Information Technology Management
Western Governors University
Utah08.2022
Bachelor of Science - Computer With Electronics
Lead City University
Ibadan10.2009
Skills
Technical Skills:
- User and license management
- Advanced Salesforce configuration
- Requirements gathering and solution design
- Data management and quality
- System integration and functionality
- Training and user adoption
- Security requirements and compliance
- Salesforce Flow concepts
- Dashboard and Reporting
- MS SQL Server
- SSRS SSIS
- PowerBI
- Excel (Advanced)
- Zappier
- ActiveCampaign
- Jira
- Confluence
- Azure DevOp
- Agile
- Scrum
- Waterfall
- Critical Thinking Coaching / Mentoring
- Team Building
- Project Management
- Complex Problem-Solving
- Change management
- Requirements gathering
- Communication and collaboration
Languages
- English Native
Certification
· Certified SAFe 6® Agilist (SA) - Scaled Agile Inc
· Certified Associate in Project Management (CAPM) - PMI
· Certified Scrum Product Owner (CSPO) - International Scrum Institute
Timeline
Salesforce Database Administrator
Core Affinity
03.2023 - Current
Salesforce Administrator
BCBS
04.2020 - 02.2023
Database Administrator
Synergy
11.2018 - 03.2020
CRM/Salesforce Administrator
Mantrac Caterpillar
09.2013 - 01.2018
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Computer With Electronics
Lead City University
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