Summary

Overview

Work History

Education

Skills

Certification

Professions

Timeline

Beau Sheidnberger

Colorado Springs,CO

Summary

Results-oriented Database Analyst and Salesforce Administrator with expertise in optimizing operational efficiency through data analysis and project coordination. Skilled in Salesforce management and customer relationship strategies, consistently enhancing user satisfaction. Committed to implementing innovative solutions that streamline workflows and improve performance.

Overview

years of professional experience

Certifications

Work History

Database Analyst / Salesforce Administrator

Cause and Solution

Colorado Springs, CO

01.2023 - Current

Consulted on optimizing Salesforce instances for large enterprises, improving reporting accuracy and policy compliance.
Managed multiple projects simultaneously, transforming data with Access and Power BI to deliver actionable insights.
Facilitated customer implementation of new databases, successfully migrating data from legacy systems to modern platforms.
Established new databases for non-profits utilizing Raiser’s Edge on a consulting basis.
Oversaw project releases, ensuring proper training and conducting quality assurance for all initiatives.
Adapted quickly to new software environments, demonstrating proficiency in Raiser’s Edge.
Self-trained in complex solutions including Access, Power BI, Tableau, eTapestry, and Raiser’s Edge.

Salesforce Administrator

GoGuardian

03.2022 - 01.2023

Managed Salesforce operations for 900 users, ensuring optimal application performance.
Implemented process improvements to streamline workflows for Sales, resulting in increased efficiency.
Developed new workflows and enhanced existing ones to streamline sales processes.
Oversaw project releases, coordinated training, and conducted QA for Sales Operations team to ensure successful adoption.
Adapted to rapid changes in fast-paced sales environment, effectively managing multiple projects simultaneously.
Self-trained on complex Salesforce instance, achieving operational readiness within weeks.
Pursued Salesforce Developer certification to deepen technical expertise.

Sr. Support Specialist

The Studio Director

03.2016 - 03.2022

Achieved average NPS scores exceeding 90%.
Acted as primary problem solver for business owners, providing tailored support for small studios and large organizations.
Facilitated transition to online classes via Zoom for many businesses during COVID.
Developed comprehensive training procedures that cut training duration from three months to three weeks.
Designed and documented training processes for software implementations.
Developed CRM solutions in Salesforce, Outlook, Microsoft Office, and two custom Point of Sale systems.
Engineered Salesforce solutions and streamlined workflows to enhance user experience within the platform.

Case Manager, Support/IT Coordinator

Sterisil

03.2015 - 03.2016

Led migration from Microsoft to Salesforce, customizing the platform for enhanced sales and service operations.
Incorporated new technologies and implemented CRM platform to streamline business operations.
Delivered technical support for complex filtration products, ensuring seamless functionality across multiple platforms.
Trained new employees on product functionality and supported sales representatives with specifications.
Upgraded office technology with cost-effective solutions, achieving quick returns on investment.
Monitored case management activities to ensure efficiency and support for representatives.