OLUCHUKWU SYLVIA OKAFOR
Houston,TX
Summary
Result driven Account Executive with over 10 years of Relationship Management experience in Business Development, Turf creation, Risk management, negotiating sales contracts and proven sales hunter mentality in closing deals and building a book of business.
Overview
12
12
years of professional experience
Work History
Outbound B2B Sales Representative
COMCAST BUSINESS SERVICES
06.2021 - Current
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Utilized sales techniques to build customer interest and close sales.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Implemented upselling techniques to increase revenue and move product.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Account & Finance Manager
PORSCHE FINANCIAL SERVICE
01.2020 - 05.2021
- Provided 5-star customer service
- Established instantaneous relationships with consumers, partners, and clients
- Responded to customer questions and complaints
- Advised customers of vehicle payoff quotes and payment options
- Collected and processed payments
- Advised customers of the title release process and procedures
- Released vehicle title once payoff funds were received
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Account Manager, Inside Sales
BEYOND FINANCE
01.2019 - 01.2020
- Helped customers understand the service and program offered
- Provided top-notch customer service and support
- Ensured customer retention by providing a 5-star experience
- Ensured timely payments and initiated collections when payments were not made on time
- Established instantaneous relationships with consumers, partners, and clients
- Responded to customer questions and complaints
- Ensured customer program success.
Chat Sales Consultant / Customer Service
SUTHERLAND GLOBAL SERVICES, VERIZON FIOS
01.2017 - 01.2019
- Source customers via telephone for existing candidates within the database and new candidate development via cold calling utilizing other approved resources as directed
- Helped customers understand plans and identified the best fitting plans for their lifestyle and needs
- Started and closed sales
- Ensured customer retention by offering a 5-star customer experience
- Achieved sales goals and met set sales targets
- Performed troubleshooting and tech support.
Outdoor Retail Sales Consultant
LLC/RELIANT ENERGY AND HOME SECURITY
01.2016 - 01.2017
- Established instantaneous relationships with consumers, partners, and clients
- Achieved sales goals, flow percentages, and key target indicators.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Supervisor
OIJ ADMIRALS LTD
01.2012 - 01.2016
- Proffering solutions to customers' needs and complaints
- Assessment of inventory
- Sales of goods and services
- Achieved high volume of sales through aggressive marketing campaigns
- Increased customer satisfaction by implementing favorable customer service policies.
Education
Bachelor of Science - Mass Communication & Journalism
Enugu State University of Science And Technology
Enugu, Nigeria11.2012
Skills
- Proficiency in Microsoft and Google suites
- Salesforce and CRM systems
- Customer Relationship Management
- Excellent written and oral communication
- Sales cycle Management
- Ability to work under pressure effectively
- Proactive with track record of success in field of expertise
- Policy and Procedure Adherence
Timeline
Outbound B2B Sales Representative
COMCAST BUSINESS SERVICES
06.2021 - Current
Account & Finance Manager
PORSCHE FINANCIAL SERVICE
01.2020 - 05.2021
Account Manager, Inside Sales
BEYOND FINANCE
01.2019 - 01.2020
Chat Sales Consultant / Customer Service
SUTHERLAND GLOBAL SERVICES, VERIZON FIOS
01.2017 - 01.2019
Outdoor Retail Sales Consultant
LLC/RELIANT ENERGY AND HOME SECURITY
01.2016 - 01.2017
Supervisor
OIJ ADMIRALS LTD
01.2012 - 01.2016
Bachelor of Science - Mass Communication & Journalism
Enugu State University of Science And Technology
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