Olufemi Faniyi
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Sales Agent
New York Life Insurance
03.2024 - Current
- Assisted call-in customers with questions and orders.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Agent
UnitedHealthcare
06.2023 - 03.2024
- Consult with average of 25 daily eligible consumers to understand their health care needs and provide education on UnitedHealthcare coverage options.
- Make plan recommendations and enroll consumers in appropriate plan
- Become well versed in UnitedHealthcare value proposition and communicate UnitedHealthcare differentiators to consumers.
- Use technology to conduct business and attend UnitedHealthcare-provided online training.
- Set goals and develop business plan focused on relationship building within your local community. Detail tactics and set deadlines to help hold you accountable to your own goals.
- Service your clients by assisting them with questions and help them take advantage of their plan benefits.
- Maintain relationships with clients to support them when their needs change with alternative coverage options.
- Generate referrals from quality client service.
- Conduct year-round events and activities to generate leads.
Design Consultant
Renewal By Anderson
01.2022 - 05.2023
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Collaborated with architects and contractors to ensure cohesive and aesthetically pleasing designs.
- Streamlined the design process by implementing efficient project management strategies.
- Increased referral rates through exceptional customer service and communication skills.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
Technician
Comcast, Xfinity
01.2019 - 01.2022
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
Education
Bachelor of Science -
University of Sokoto
SokotoSkills
- Client Relations
- Sales strategy development
- Program Promotion
- Objection handling
- Customer Assistance
- Networking
- Consultative Selling
- Sales Strategies
- Resilience Under Pressure
- Cross-selling techniques
- Customer Service
- Sales closing
- Records Management
- Customer Relationship Building
Volunteer
Volunteer- audio/visual operator at Parkway Fellowship
Volunteer teacher at Katy ISD
Timeline
Sales Agent
New York Life Insurance
03.2024 - Current
Sales Agent
UnitedHealthcare
06.2023 - 03.2024
Design Consultant
Renewal By Anderson
01.2022 - 05.2023
Technician
Comcast, Xfinity
01.2019 - 01.2022
Bachelor of Science -
University of Sokoto
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