Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscar Guerra Santos

Louisville,KY

Summary

Dynamic sales professional with a proven track record at Asurion, excelling in client relations and sales strategy development. Adept at enhancing customer satisfaction and driving revenue growth through effective objection handling and tailored solutions. Recognized for building rapport and delivering exceptional technical support, ensuring a seamless customer experience.

Overview

12
12
years of professional experience

Work History

Sales Agent

Asurion
Louisville, KY
02.2022 - Current
  • Assisted customers with product inquiries and service issues to enhance satisfaction.
  • Executed daily sales strategies to support team objectives and drive revenue growth.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Developed knowledge of products and services to provide accurate information to customers.

Photographer

My Own Work
Louisville, KY
01.2015 - Current
  • Captured high-quality images for diverse clients, enhancing brand visibility and engagement.
  • Developed creative concepts for photoshoots, ensuring alignment with client vision and objectives.
  • Edited and retouched images using industry-standard software to deliver polished final products.
  • Managed all aspects of production logistics, including equipment setup and location scouting for shoots.

Computer Repair Technician

Geek Squad City
Louisville, KY
01.2019 - 03.2021
  • Diagnosed and resolved hardware and software issues for a range of computer systems.
  • Provided technical support through various communication channels, ensuring customer satisfaction.
  • Assembled and configured new computer systems according to client specifications.
  • Mentored junior technicians on troubleshooting techniques and repair processes.

Computer Repair Technician

Pegatron
Louisville, KY
08.2015 - 04.2019
  • Streamlined inventory management processes to enhance workflow efficiency in repair operations.
  • Developed training materials to improve technician knowledge on emerging technologies and tools.
  • Collaborated with cross-functional teams to identify trends in service requests and improve response strategies.
  • Implemented quality control measures that increased repair accuracy and reduced turnaround time for services.

Education

Associate of Arts -

Associates in Arts
Holguín, Cuba
06.2014

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Sales presentations
  • Adaptability to change
  • Objection handling
  • Sales strategies
  • Building rapport
  • Client analysis
  • Sales strategy development
  • Business development
  • Closing sales
  • Customer service
  • Customer relations
  • Customer needs assessment
  • Product and service knowledge

Languages

Spanish
Full Professional

Timeline

Sales Agent

Asurion
02.2022 - Current

Computer Repair Technician

Geek Squad City
01.2019 - 03.2021

Computer Repair Technician

Pegatron
08.2015 - 04.2019

Photographer

My Own Work
01.2015 - Current

Associate of Arts -

Associates in Arts