Olufemi Kuton
Houston
Summary
A Senior ServiceNow Business Process Consultant with over six years of experience providing solutions for ServiceNow projects, including Implementation, Integration, Enhancement, Upgrade, and support for ServiceNow applications. My expertise includes ServiceNow ITSM, CSM, ITOM, and HR modules, and I have advanced experience in project management, process improvement, and team leadership. I can collaborate with stakeholders across various departments to ensure successful project delivery and exceptional business operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ServiceNow Business Process Consultant
Accenture
01.2022 - Current
- Leading the analysis of business processes alignment workshops and requirements gathering sessions
- Analyze existing processes, identify gaps, and design new workflows to optimize business opportunities for improvement and automation using the ServiceNow platform
- Collaborating with vendors to ensure the successful delivery of ServiceNow integrations with other applications
- Identifying areas of improvement and implementing processes to increase efficiency and production, defining user stories, and working with the Onshore/Offshore development team
- Manage and resolve Incidents, Problems, and requests for ServiceNow applications/Services
- Review, Test, and migrate configuration for production release
- Liaise with project managers and customers to execute projects using hybrid techniques from waterfall to Agile
- Configure and customize ServiceNow modules to meet business needs
Education
Master of Science - Information Technology Management
Western Governors University
09.2024
Bachelor of Science - Banking and Finance
Lagos State University
09.2008
Skills
- Critical thinking
- Effective Problem Resolution
- Communication
- ServiceNow
- Scrum Framework Proficiency
- Jira
- Azure DevOps
- Microsoft Excel
- Power BI
- Custom Applications
- Software Development Lifecycle
- ITSM
- CMDB
- ITOM
- Requirements gathering
- Workflow optimization
- Process mapping
- Excellent communication
- Analytical thinking
Certification
- Certified Implementation Specialist (HRSD)
- Certified Implementation Specialist (ITSM)
- Certified Scrum Product Owner (CSPO)
- Certified Scrum Master (CSM)
Timeline
ServiceNow Business Process Consultant
Accenture
01.2022 - Current
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Banking and Finance
Lagos State University
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