Olufemi Soyombo
Newark
Summary
Accomplished Accounts Manager with a proven track record, enhancing transaction efficiency and financial accuracy through advanced Excel and meticulous account reconciliation. Expert in fostering customer relationships and leading teams to exceed audit and compliance standards. Demonstrated ability to handle cash transactions accurately and ensured smooth day-to-day transactions. Strong expertise in financial transactions and regulatory compliance.
Overview
17
17
years of professional experience
Work History
Accounts Manager
Deus Mobile Banking Operator
03.2019 - 11.2024
- Increased efficiency in handling high transaction volumes by utilizing advanced spreadsheet functions and automation tools.
- Ensured timely completion of monthly bank reconciliations, adhering to strict deadlines for financial reporting purposes.
- Achieved higher accuracy in bank reconciliations through meticulous attention to detail and thorough review processes.
- Reduced discrepancies in financial statements by identifying errors, diligently tracking and resolving outstanding items.
- Supported audit processes by providing timely and accurate documentation related to account reconciliations.
- Demonstrated exceptional attention to detail while handling sensitive financial information.
- Leveraged advanced Excel skills for efficient data manipulation, resulting in streamlined workflows and faster completion times.
- Monitored compliance with company policies and regulatory requirements throughout all stages of the reconciliation process.
Customer Service Manager
Union Bank Nigeria Plc
03.2014 - 02.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Ensured that transactions are handled securely, accurately, and efficiently.
- Recorded, prepared, verified balances, and run reports and checks.
- Reconciled ATM cash accounts and took custodianship of the machine.
Cashier Manager
Ecobank Nigeria Limited
09.2011 - 02.2014
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
Funds Transfer Officer
Oceanic Bank International Plc
02.2008 - 08.2011
- Leveraged advanced tools and technologies to automate repetitive tasks, enabling the team to focus on higher-value activities.
- Improved customer satisfaction through prompt resolution of funds transfer inquiries and concerns.
- Strengthened relationships with correspondent banks through effective communication, enabling seamless cross-border funds transfers.
- Managed workload effectively to prioritize urgent requests, ensuring timely execution of critical fund transfers.
- Reduced errors in fund transfers by closely monitoring transactions and performing thorough reconciliations.
- Coordinated with internal departments such as treasury, operations, and risk management to ensure a seamless flow of information related to funds transfers.
- Maintained detailed records of all transactions, facilitating accurate reporting for management review and decision-making purposes.
Education
Master of Science - Business Analytics
Webster University
St. Louis, MO08-2026
MBA - Managemet And Accounting
Obafemi Awolowo University
Ile-Ife, Nigeria05-2013
Bachelor of Science - Geology
Olabisi Onabanjo University
Ago-Iwoye01-2006
Skills
- Account management
- Cash flow management
- Complaint resolution
- Month-end reporting
- Account reconciliation
- Customer relationships
- Cash handling
- MS office
Timeline
Accounts Manager
Deus Mobile Banking Operator
03.2019 - 11.2024
Customer Service Manager
Union Bank Nigeria Plc
03.2014 - 02.2019
Cashier Manager
Ecobank Nigeria Limited
09.2011 - 02.2014
Funds Transfer Officer
Oceanic Bank International Plc
02.2008 - 08.2011
Master of Science - Business Analytics
Webster University
MBA - Managemet And Accounting
Obafemi Awolowo University
Bachelor of Science - Geology
Olabisi Onabanjo University
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