Olufunke Adekoya
Voluntary Work
Gaithersburg,MD
1
Certification
2024
Years of experience
Detail-oriented administrative specialist skilled in patient relations and front desk operations. Known for enhancing office efficiency and fostering teamwork, committed to delivering exceptional service and support. Great Professionalism,confidentiality and technical skills.
Work History
Volunteer
Receptionist Administrator
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Assisted patients by providing information on hospital services and procedures.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, handled Petty Cash and recordkeeping.
- Responded to inquiries via phone and email, fostering positive patient relationships.
Children Sunday School Teacher
6 Years 2 Months- Assisted lead teacher in planning and implementing daily lesson plans for spiritual and social growth of the children in the children department in churh
- Collaborated with the lead teacher to develop creative lesson plans based on the Bible tailored to individual student needs.
- Adhered to Bible guidelines while teaching children about God's word in a structured setting.
- Served as a positive role model for students, fostering a love of learning and instilling the importance of perseverance and resilience.
- Facilitated small group activities to enhance children's learning experiences.
- Provided one-on-one support to children, enhancing their understanding of Bible teachings.
- Supported classroom management by reinforcing positive behavior among students using the Bible as guides.
- Organized classroom materials and resources for effective learning environments.
- Developed strong rapport with families through consistent communication regarding their child''s progress and needs.
- Maintained accurate records of attendance, and behavioral incidents for effective communication with parents and Church administrator.
- Assisted with Church activities that involve children department and special events by teaching the children and rehearsing with them .
- Developed and implemented according to the bible strategies to improve student engagement building their confidence to build up their faith and believe in Christ.
Elderly Companion
3 Years 1 Month- Assisted clients with daily activities, enhancing quality of life and promoting independence.
- Developed rapport with clients, fostering trust and effective communication.
- Provided companionship through engaging conversations and shared interests. Studying Bible,singing and dancing together.
- Listened attentively to life stories again and again.
- Monitored client well-being, reporting changes to appropriate caregivers or family members.
- Maintained cleanliness and organization in client living spaces, ensuring safety and comfort.
- Organized recreational activities tailored to individual client preferences and needs.
- Collaborated with healthcare professionals to implement care plans effectively.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
- Organized important documents related to healthcare, finances, or legal matters for easy access by clients or their family members when needed.
- Supported families by maintaining clear communication about their loved one''s progress and overall health status.
- Assisted with daily living activities, running errands, and household chores.
- Ensured safety of clients through diligent monitoring of their physical and emotional needs.
- Provided reliable transportation for medical appointments, errands, and social outings to support client engagement in the community.
- Established trusting relationships with clients through attentive listening skills and genuine empathy towards their personal struggles.
- Provided emotional support during difficult times, acting as a consistent and reliable source of companionship for clients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Maintained entire family's schedule and organized events.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Supervised other domestics staffs.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Bachelor of Science - Accounting
Diploma - Local Government Study
Bachelor of Science - Accounting
Certified Medical Administrative Assitant - Health Administration
- Professional Development: [Subject
Cpr - CPR
Skills
Positive attitude
Teamwork and collaboration
Organized and efficient
Problem-solving
Attention to detail
MS office
Telephone etiquette
Filing and recordkeeping
Recordkeeping
Reliability and Puntuality
Empathy and patience
Friendly and outgoing
Professionalism
Excellent communication
Organizational skills
Written communication
Analytical thinking
Analythical Skills
Administration and management
Certification
- Medical Admninstrator
Timeline
Children Sunday School Teacher
Voluntary Work
04.2017 - 06.2023Read More
Elderly Companion
Voluntary
01.2016 - 02.2019Read More
Obafemi Awolowo University
Bachelor of Science from Accounting
Read More
Obafemi Awolowo University
Diploma from Local Government Study
Read More
Obafemi Awolowo University
Bachelor of Science from Accounting
Read More
National Performance Specialists
Certified Medical Administrative Assitant from Health Administration
Read More
NATIONAL CPR FOUNDATION
Cpr from CPR
Read More
Volunteer
Read More
Receptionist Administrator
Teju Specialist Hospital
Read More