OLUGBENGA AKHUEMONKHAN
Woodstock,GA
Summary
Contact Account Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and automation tools.
Overview
5
5
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
05.2023 - Current
- Provided knowledgeable technical solutions to taxpayers, maintaining adherence to company policies and scripts, and achieving call-time and quality standards
Heavy Press Operator
Universal Alloy Corporation
04.2019 - 08.2022
- Executed precision machining tasks with meticulous attention to detail, maintained meticulous production and quality logs, and adapted quickly to changing production demands.
Rural Carrier Associate
United States Postal Service, USPS
10.2020 - 07.2022
- Efficiently delivered mail and packages to customers on designated routes while managing customer requests and feedback effectively. Delegated to provide training and support to new hires, contributing to team cohesion and success.
Education
Certificate - Immersive Program On Software Development
DigitalCrafts
Atlanta, GABachelor of Arts - International Studies And Diplomacy
Ambrose Alli University
Ekpoma, NigeriaSkills
- Organizational Abilities and Software Proficiency: Very organized and proficient in various software systems including Account Management Services (AMS), Integrated Data Retrieval System (IDRS) Integrated Automation Technologies (IAT), Field Assistance Scheduling Tool (FAST), Remittance Transaction Retrieval Systems (RTR), Cisco Jabber and Cisco Finesse Telephone Systems
- Research and Data Analysis: Interprets information correctly and takes most appropriate action to resolve issue, while reaching conclusions that are in compliance with statutory provisions, procedural and policy requirements
- Integrated Automation and Communication: Savvy in Automation tools for general adjustments, credit transfers, letters generating, task scheduling, work assignment and projects prioritizing within established deadlines Ability to clearly communicate verbally and in writing with internal and external stakeholders
- Security and Compliance: Proficient in Basic and Additional High-risk Authentication, ensuring adept handling of sensitive taxpayer information Taxpayers Protection Program, Identity Theft indicators, research and detection compliant
- Self-Motivation and Collaboration: Self motivated, participates in identifying issues and contributes proactively to overall effectiveness of team
Timeline
Contact Representative
Internal Revenue Service, IRS
05.2023 - Current
Rural Carrier Associate
United States Postal Service, USPS
10.2020 - 07.2022
Heavy Press Operator
Universal Alloy Corporation
04.2019 - 08.2022
Certificate - Immersive Program On Software Development
DigitalCrafts
Bachelor of Arts - International Studies And Diplomacy
Ambrose Alli University
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