I would like to obtain a challenging position in IT where my technical and interpersonal skills can be utilized to benefit both me and Organization. I can describe myself as Devops Engineer who is technical sound with Linux Administration, Support & Services skills. Experienced in AWS, Ansible, Terraform, Docker, Jenkins, Bash, Kubernetes, Helm Chart, Cloud/DevOps Engineer Git and good understanding of SDLC and Agile Methodologies and process. I am looking forward to contributing to a company with analytic and problem-solving skills, in environments with hundreds of networked servers, helping both in Development and Operations (DevOps), in areas such as Cloud Computing, automation, Continuous Integration, Continuous deployment and related. Flexible professional with experience developing and building IT solutions. Confident DevOps Engineer with exemplary expertise in routine application maintenance tasks, including troubleshooting and testing. I am ready to tackle challenges in project planning and development
⦁ Diagnose and troubleshoot technical issues, including account setup and network configuration
⦁ Talked clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
⦁ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
⦁ Refer to internal database or external resources to provide accurate tech solutions
⦁ Ensure all issues are properly tracked, logged and closed.
⦁ Followed up with clients to ensure their IT systems are fully functional after troubleshooting
⦁ Respond to inquiries and requests for assistance with software, technical, and other problems to be solved.
⦁ Tracing and reviewing important account information in Office 365.
⦁ Software Installation & Deployment.
⦁ Active directory and Group policy management.
⦁ Tracked computer system issues through to resolution, within agreed time limits
Red Hat Certification System Administration RHCSA, (In view).
CompTIA Linux
Scrum