Olumuyiwa Ogunnubi
Chicago,IL
Summary
Entry-level Certified Phlebotomy Technician with nine years' health-care experience, excellent work ethic. Professional demeanor and great initiative. Compassionate, detailed-oriented, committed to providing quality customer service. Strong verbal and written communication skills, attention to detail, and experience with diverse cultural populations and various age groups.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MA/PSA
Swedish
Chicago, IL
10.2025 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed patient intake and documentation processes to ensure accuracy and efficiency.
- Educated patients on treatment plans and preventive care measures to improve health outcomes.
- Assisted in administering medications and vaccines under physician supervision.
- Coordinated patient appointments and follow-ups, enhancing scheduling effectiveness.
- Trained junior staff on office procedures and best practices for patient care.
- Streamlined electronic health record management, improving data retrieval times by 30%.
- Developed protocols for infection control, ensuring compliance with health regulations.
- Collaborated with healthcare teams to optimize workflow and enhance patient experiences.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
LTSS
MSN
Chicago
12.2023 - 03.2025
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Troubleshot and resolved equipment and process issues.
- Provided support and guidance to junior lab staff.
- Set and oversaw quality assurance guidelines for laboratory work.
- Monitored and documented safety standards to verify compliance.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Collaborated with researchers and scientists to design and execute experiments.
- Coordinated and managed laboratory projects and experiments.
- Interpreted laboratory results to provide technical advice to scientists.
- Cooperated with other technicians to develop and test new protocols.
- Participated in research projects by designing and executing experiments.
Usher
Regal at 14 Theatre
Chicago
12.2022 - 09.2023
- Provided excellent customer service to enhance guest experiences during events.
- Maintained cleanliness and organization of theater facilities before, during, and after shows.
- Guided guests to their seats while ensuring compliance with safety protocols.
- Collaborated with team members to manage crowd flow and enhance operational efficiency.
- Conducted regular inventory checks on concession supplies for optimal availability.
- Trained new ushers on procedures, customer service standards, and emergency protocols.
- Implemented process improvements to streamline ushering operations and enhance guest satisfaction.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Handled crowd control to maintain order and prevent overcrowding.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Sold admission, processed payments, and issued tickets.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Assisted patrons with seating by giving directions and lighting paths.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Maintained clean and organized venue to create pleasant experience for guests.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Contributed positively to audience engagement through proactive interaction with attendees before shows started.
- Monitored events to identify potential problems and minimize disruptions.
- Assisted patrons with seating arrangements and ticket inquiries efficiently.
Specimen Processor
Sheridan Shores Nursing & Rehabilitation Center
Chicago
09.2021 - 09.2022
- Ensure patients are prepped for treatment
- Specimen processing
- Work in various patient care departments when necessary
- Assist nurses and physicians with requests as needed
- Receive reports, filed in patient charts
- Perform administrative duties as needed
Specimen Processor
University of Illinois Chicago Hospital
Chicago
11.2018 - 09.2020
- Ordered / received inpatient/outpatient specimens
- Delivered COVID-19 specimens
- Maintained pneumatic tube stations
- Clerical duties
Mario's Movers
Chicago
03.2014 - 03.2018
Student Member/Director/Playwright
After School Matters
Chicago
06.2013 - 08.2013
Education
Associate of Science -
National Center for Competency Training
04.2023
Phlebotomy Technician Training Program - undefined
Harry S Truman College
Chicago03.2023
Associate in General Studies Degree - undefined
National College of Health
Chicago05.2021
Skills
- Administrative Operations
- Phlebotomy
- Health Care
- Specimen Processing
- Certified Phlebotomy Technician
- COVID-19 Testing
- Pneumatic Tube
- Cardio-Pulmonary Resuscitation (CPR)
- Medical Software
- Nursing
- Theatre
- Rehabilitations
- Health Sciences
- Microsoft Office
- Data Entry Skills
- Safety Principles
- Service Quality
- Labeling
- Playwright
- Attention to Detail
- Communication Skills
- Hard Work and Dedication
- Receptivity
- Self Motivation
Accomplishments
- Phlebotomy certification
- CPR/BLS cercertification
Certification
CPR/BLS
Phlebotomy
05 LANGUAGES
English
Timeline
MA/PSA
Swedish
10.2025 - 01.2026
LTSS
MSN
12.2023 - 03.2025
Usher
Regal at 14 Theatre
12.2022 - 09.2023
Specimen Processor
Sheridan Shores Nursing & Rehabilitation Center
09.2021 - 09.2022
Specimen Processor
University of Illinois Chicago Hospital
11.2018 - 09.2020
Mario's Movers
03.2014 - 03.2018
Student Member/Director/Playwright
After School Matters
06.2013 - 08.2013
Phlebotomy Technician Training Program - undefined
Harry S Truman College
Associate in General Studies Degree - undefined
National College of Health
Associate of Science -
National Center for Competency Training