Lawrence Owokalu

Accomplished Fraud and Risk Analyst with a proven track record at First Advantage, enhancing fraud detection systems and fostering stakeholder collaboration. Expert in credit analysis and client retention strategies, achieving significant process improvements and cost savings. Demonstrates exceptional financial product knowledge and a commitment to continuous learning in anti-money laundering practices. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

• Facilitated new customer service initiatives that resulted in a 95% improvement in satisfaction ratings.
• Developed brand new program.

i am a very resourceful personal , hardworking with a Team Spirit ;Going above and beyond

i am a great swimmer ; i have been in so many competitions ; i won Gold .