Oluseyi Adegbile
Phoenix,AZ
Summary
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Five years of IT support, infrastructure, power, and technical project experience in software installation and networking. Demonstrated track record of successfully managing small to large projects from start to finish. A dedicated professional who seeks to understand customer needs. Successfully assisted customers in resolving system and technical issues. Trustworthy and reliable when handling systems. Competent IT knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve well-being and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
12
12
years of professional experience
Work History
Behavioral Health Technician (LEAD)
Quail Run behavioral health
2019.04 - Current
- Take and record vital signs properly
- Monitor each patient’s location per the observation Policy and Procedure
- Utilize sound judgment during daily care activities and observe and document any changes in the patient's appearance, behavior, or ability to work toward treatment plan
- Communicate changes in the patient's condition to the charge nurse
- Follow the therapeutic interventions outlined by the treatment team for each patient
- Ensure awareness of the patient's individualized plan of care including goals and interventions
- Provide information to the charge nurse who assists in the development and revision of the treatment plans
- Ensure intervention is based on the patient's plan of care
- Employ appropriate crisis intervention techniques as needed
- Employ facility-approved Handle with Care techniques as necessary
- Assist patients through the discharge process
- Assist patients with personal hygiene and living activities.
Behavioral Health Technician/lT Support Specialist
Roxbury Commons Residential LLC.
2018.05 - 2019.04
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- I utilized my creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success while maintaining high professionalism and ethical conduct.
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Adhered to strict confidentiality guidelines while managing sensitive patient information and maintaining client privacy and trust.
Behavioral Health Technician/IT Technical Support Specialist
Golden Cross Healthcare LLC
2015.01 - 2018.01
- Adhered to strict confidentiality guidelines while managing sensitive patient information and maintaining privacy and trust among clients.
- Conducted client rounds to check on residents.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Used software to document patient information, progress notes, and treatment plans.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
IT SUPPORT
MULTI LINKS TELECOM
2013.02 - 2014.12
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
- Streamlined IT support processes with effective ticket management and prioritization.
- Partnered with IT support to troubleshoot and address platform issues.
- Provided first- and second-line IT support for internal colleagues.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Ensured seamless communication between team members, coordinating IT support efforts across departments.
IT Infrastructure Support/ Help Desk
SKYE BANK PLC
2012.10 - 2013.09
- Answered user inquiries regarding computer software or hardware operation to resolve issues
- Conducted computer diagnostics to investigate and resolve problems
- Entered commands and observed system functioning to verify correct operations and detect errors
- Installed and performed minor repairs to hardware, software, or peripheral equipment
- Oversaw daily performance of computer systems
- Provided technical assistance and support
- Set up equipment for employee use.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Diploma in Electrical Engineering - Electrical Engineering
The Polytechnic Ibadan
NigeriaBachelor’s Degree in Computer Science - Computer Science
B.Sc Universite’ Des Sciences Appliquees
Republic Of Benin01.2013
Electrical Engineering degree - Electrical Engineering
The Polytechnic Ibadan
Nigeria01.2008
Skills
- Proficient in Java
- Lucid Chart
- Agile/Scrum
- DAX
- Transact-SQL
- Microsoft Excel (Advanced)
- Data Modelling
- Power BI
Records Management
- Heartsaver First Aid
- Analytical Skills
- Crisis handling
- Documentation skills
- Time management abilities
Languages
English
Full Professional
Timeline
Behavioral Health Technician (LEAD)
Quail Run behavioral health
2019.04 - Current
Behavioral Health Technician/lT Support Specialist
Roxbury Commons Residential LLC.
2018.05 - 2019.04
Behavioral Health Technician/IT Technical Support Specialist
Golden Cross Healthcare LLC
2015.01 - 2018.01
IT SUPPORT
MULTI LINKS TELECOM
2013.02 - 2014.12
IT Infrastructure Support/ Help Desk
SKYE BANK PLC
2012.10 - 2013.09
Diploma in Electrical Engineering - Electrical Engineering
The Polytechnic Ibadan
Bachelor’s Degree in Computer Science - Computer Science
B.Sc Universite’ Des Sciences Appliquees
Electrical Engineering degree - Electrical Engineering
The Polytechnic Ibadan
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