Olushola Ogunwumi
Adeniyi
Winnipeg,Manitoba
Summary
A self-motivated, organized professional with excellent customer service skills and strong administrative experience spanning over 13 years in manufacturing, procurement, distribution, supply, sales, management, customer service and client management. Versed in developing and maintaining lasting relationships with clients. Also, a seasoned educationist with excellent teaching skills.
Overview
8
8
years of professional experience
6
6
Certificates
1
1
Language
38
38
years of post-secondary education
Work History
Independent contractor
Uber Eats delivery service
07.2022 - 12.2023
- Safely and efficiently operated delivery vehicles to transport goods to customers in a timely manner
- Demonstrated exceptional customer service by ensuring timely and courteous deliveries
- Delivered packages and parcels to residential and commercial locations using navigation tools
- Adhered to established delivery schedules and met delivery deadlines consistently
- Addressed customer inquiries and concerns in a professional and courteous manner
- Ensure adequate safety of items delivered and communicates with customer in case of any changes
- Completed on time deliveries by choosing the best and most efficient routes and paying strong attention to detail on vehicle maintenance and cleaning
- Escalated complaints to the appropriate department.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Consulted with customers to assess needs and propose optimal solutions.
Representative
Chengdu Ten 0 Seven commercial trading company limited
07.2015 - 09.2021
- Act as a primary point of contact between the company and external stakeholders, including clients, customers, partners and the public
- Build and maintain positive relationships with clients and customers
- Address client inquiries, concerns, and issues in a timely and professional manner
- Develop and maintain a deep understanding of the company's products or services
- Uphold and promote the company's brand image, values, and messaging in all interactions
- Collaborate with the sales team to support sales initiatives
- Participate in negotiations with clients, partners, or other stakeholders to reach mutually beneficial agreements
- Address and resolve issues or disputes with clients, customers, or partners
- Handle and manage any crises or negative situations that may impact the company's reputation.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
- Collected, arranged, and input information into database system.
Education
Bachelor of Education (B.Ed.) - Teachers’ education/Political Science
University of Ibadan
Ibadan , Oyo State . Nigeria.07.2008
Certificate - Chinese Language And Culture
Southwest Minzu University
Chengdu, Sichuan . China 05.2001 -
Skills
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Certification
Responsible service certification, Manitoba Tourism education council (MTEC), 07/01/22
Timeline
Independent contractor
Uber Eats delivery service
07.2022 - 12.2023
Representative
Chengdu Ten 0 Seven commercial trading company limited
07.2015 - 09.2021
Certificate - Chinese Language And Culture
Southwest Minzu University
05.2001 -
Bachelor of Education (B.Ed.) - Teachers’ education/Political Science
University of Ibadan
Driver License
Class 5F Manitoba Drivers license
traveling , cooking, reading, sports, camping
Traveling:
I love to travel and explore new places. I have been to 14 countries and I am always looking for new destinations to add to my list. My favorite places to visit are those that offer a mix of culture, history, and natural beauty. Some of my most memorable trips have been to:
Cambodia: I loved the temples, the food, and the friendly people.
Ghana : I love the food and the friendly atmosphere.
United Kingdom: The historical heritage .
I have also been to over 6 provinces in China and over 20 cities with China.
Cooking:
I am a big fan of cooking, and I love trying new recipes from all over the world. I'm especially interested in healthy and sustainable cooking.
Sports:
- I am a big fan of sports, and I enjoy both watching and playing them. I especially love soccer also enjoy playing sports, and I try to stay active whenever I can. I go for walks or runs, play soccer with friends, and I love going hiking and camping.
I hope this gives you a little bit of insight into my interests and hobbies. I'm always happy to talk more about any of these topics, or anything else that you're interested in
Driver License
Class 5F Manitoba Drivers license
traveling , cooking, reading, sports, camping
Traveling:
I love to travel and explore new places. I have been to 14 countries and I am always looking for new destinations to add to my list. My favorite places to visit are those that offer a mix of culture, history, and natural beauty. Some of my most memorable trips have been to:
Cambodia: I loved the temples, the food, and the friendly people.
Ghana : I love the food and the friendly atmosphere.
United Kingdom: The historical heritage .
I have also been to over 6 provinces in China and over 20 cities with China.
Cooking:
I am a big fan of cooking, and I love trying new recipes from all over the world. I'm especially interested in healthy and sustainable cooking.
Sports:
- I am a big fan of sports, and I enjoy both watching and playing them. I especially love soccer also enjoy playing sports, and I try to stay active whenever I can. I go for walks or runs, play soccer with friends, and I love going hiking and camping.
I hope this gives you a little bit of insight into my interests and hobbies. I'm always happy to talk more about any of these topics, or anything else that you're interested in
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