Oluwa-Chegoun Ogoutayo
Silver Spring,MD
Summary
Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Faculty Staff Member
The French Private School at Rochambeau
Bethesda, MD
08.2025 - Current
- Provided guidance and support to students , fostering academic and personal growth through mentoring and extracurricular involvement , leading to positive outcome .
- Worked closely with colleagues to share best practices and enhance the overall learning environment , contributing to a cohesive and supportive faculty community .
- Implemented safety protocols during school events and activities.
- Processed payments, issued receipts and provided change.
Box Office Representative
Dc United
Washington, DC
07.2025 - Current
- Assist fans with Ticketmaster tickets purchases and troubleshoot access issues , ensuring a smooth game day experience.
- Serve as first point of contact for stadium guests , enhancing fans engagement and satisfaction.
- Managed cash and credit transactions accurately during ticket sales.
- Provided information on event schedules and seating options to patrons.
- Resolved customer complaints promptly to ensure a positive experience.
Supervisor
CVS Pharmacy
Washington, DC
09.2020 - 07.2025
- Supervised daily operations and ensured team adherence to safety protocols.
- Trained new staff on equipment use and operational procedures.
- Coordinated workflow to improve efficiency during peak hours.
- Conducted regular inspections to maintain quality standards.
- Monitored inventory levels and reported discrepancies to management.
- Assisted in scheduling staff shifts to meet operational needs.
- Resolved customer inquiries and complaints promptly and professionally.
- Collaborated with team members to enhance workplace communication and morale.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Operations Manager
Nike Factory Store
Clarksburg, MD
01.2020 - 07.2023
- Managed daily store operations to ensure a seamless customer experience.
- Oversaw inventory management and stock organization for efficient workflow.
- Trained and mentored staff on product knowledge and customer service techniques.
- Conducted regular audits to maintain compliance with company standards.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
Associate
Frito-Lay
Charlo, NC
01.2019 - 09.2019
- Managed inventory control and ensured stock availability for production needs.
- Operated machinery to package products efficiently and maintain quality standards.
- Trained new employees on operational procedures and safety guidelines.
- Collaborated with team members to streamline workflows and enhance productivity.
- Assisted customers with selecting items and answering questions about products.
- Handled incoming calls from customers regarding orders or other inquiries.
- Operated equipment such as scanners and scales correctly during checkout process.
Associate
Stanley Black & Decker
Fort Mill, South Carolina
01.2018 - 10.2018
- Collaborated with teams to ensure efficient product distribution and inventory management.
- Assisted in training new associates on safety protocols and operational procedures.
- Operated machinery for packaging and processing drills products efficiently.
Education
Associate of Arts - Information And Computer Systems
Central Piedmont Community College
Charlotte, NC08.2020
Skills
- Customer service
- Project management
- Business administration
- Productiion management
- Team leadership
- Problem solving
- Technical support
- Microsoft excel
- Performance metrics
- Bilingual
- Payment processing
- Leadership skills
- Effective communication
- Customer service expertise
- Fluent in multiple languages
- Self motivation
- Written communication
- Attention to detail
Languages
French
Native/ Bilingual
Certification
- Medical interpreter in French
- TestOut office pro
Accomplishments
- Employee of the year in the district 6 at CVS health in 2023
References
References available upon request.
Timeline
Faculty Staff Member
The French Private School at Rochambeau
08.2025 - Current
Box Office Representative
Dc United
07.2025 - Current
Supervisor
CVS Pharmacy
09.2020 - 07.2025
Operations Manager
Nike Factory Store
01.2020 - 07.2023
Associate
Frito-Lay
01.2019 - 09.2019
Associate
Stanley Black & Decker
01.2018 - 10.2018
Associate of Arts - Information And Computer Systems
Central Piedmont Community College