Oluwabukola Mary Odediran
New Carollton
Summary
Behavioral health specialist and administrative professional with leadership experience, equipped with substantial experience in therapeutic interventions, patient assessments, and individualized treatment planning. Strong collaborator, adaptable to evolving needs, and consistently delivers impactful results in team settings. Expertise in cognitive-behavioral techniques, crisis management, and client advocacy. Known for empathy, reliability, and effective communication. Skilled in managing high-pressure clinical and administrative environments while maintaining organization, professionalism, and quality service. Experienced in behavioral health operations, staff supervision, scheduling coordination, case intake, consumer assistance, and interdisciplinary collaboration across clinical, government, and community-based settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Behavioral Therapist / Behavioral Therapy Supervisor
Growing Minds Behavioral Health
New Carrollton, MD
11.2022 - Current
- Provide behavioral therapy services in clinic, school, community, and in-home settings for children with developmental and behavioral needs.
- Lead parent training coordination and scheduling to ensure compliance with caregiver participation requirements.
- Supervise, mentor, and train newly hired behavioral technicians on clinical procedures, professionalism, and documentation standards.
- Assist with onboarding processes for new employees, including workflow guidance and operational training.
- Serve as Lead RBT and support day-to-day clinical operations and staff coordination.
- Coordinate therapeutic activities, arts and crafts programs, and engagement-based learning activities for clients.
- Assist with intake support tasks, scheduling logistics, and organization of client information.
- Collaborate with BCBAs, therapists, parents, and interdisciplinary teams to support individualized treatment goals.
- Collect, organize, and analyze behavioral data to monitor client progress and treatment effectiveness.
- Maintain detailed session documentation, progress reports, and treatment notes in compliance with ABA standards.
Office Secretary II / Health Coverage Assistance Team (H-CAT)
Maryland Insurance Administration
Baltimore, MD
11.2023 - 06.2025
- Provided administrative and operational support for the Health Coverage Assistance Team (H-CAT) within the Consumer Education & Advocacy Unit.
- Managed intake coordination, case transfers, and triage support for behavioral health and substance use related inquiries.
- Maintained databases including Salesforce, ECTS, and Google systems.
- Handled high-volume phone, voicemail, and email communications with consumers, providers, insurers, elected officials, and community organizations.
- Prepared reports, entered case information, proofread documentation, and maintained accurate records with strong attention to detail.
- Supported virtual webinars and outreach events through Zoom scheduling, invitation management, and outreach tracking.
Front Desk Customer Service / Technical Support
Frostburg State University
Frostburg, MD
12.2019 - 01.2022
- Provided front desk customer support and technical troubleshooting assistance for students and faculty.
- Assisted with account setup, password resets, and user access support.
- Managed live-stream camera operations, event soundboards, and lighting systems for university events.
- Responded to inquiries through phone, email, and in-person communication.
- Maintained professionalism and de-escalation skills during high-volume service interactions.
- Troubleshot daily desktop and account issues across multiple departments.
Interpersonal Family Service Worker
Allegany HRDC
Frostburg, MD
08.2019 - 01.2021
- Conducted family assessments and connected families with community resources and services.
- Collaborated with multidisciplinary professionals to support family and child development goals.
- Maintained detailed documentation and monitored participant involvement and service effectiveness.
- Promoted safe and supportive environments for children and families.
Disability Specialist
Allegany College of Maryland
Cumberland, MD
09.2017 - 05.2019
- Assisted students with disabilities through appointment scheduling, resource coordination, and support services.
- Maintained records, meeting notes, and documentation related to student accommodations.
- Directed students to campus and community resources and assisted with job support services.
- Provided customer service, data entry, and administrative support.
Human Resource Assistant
Parkdale High School
Riverdale, MD
08.2016 - 02.2018
- Assisted with youth program coordination, administrative operations, and meeting preparation.
- Maintained records, drafted agendas, constructed emails, and documented meeting minutes.
- Provided office support, scheduling assistance, and customer communication support.
Front Desk Specialist
Sunny Tax Services
New Carrollton, MD
06.2014 - 08.2017
- Scheduled appointments, organized files, and managed front desk operations.
- Handled customer inquiries, payment processing, and office traffic coordination.
- Provided professional customer service and administrative support.
Education
Bachelor of Science - Sociology
Frostburg State University
01-2023
Skills
- Behavioral Therapy & ABA Implementation
- Parent Training Coordination
- Staff Training & Supervision
- Employee Onboarding
- Intake & Case Coordination
- Scheduling & Calendar Management
- Clinical Documentation
- Behavior Intervention Plans (BIPs)
- Crisis Intervention & De-escalation
- Behavioral Data Collection & Analysis
- Healthcare Administration
- Salesforce & Database Management
- Microsoft Office & Google Workspace
- Customer Service & Consumer Advocacy
- Team Leadership
- Administrative Support
- Conflict Resolution
- Data Entry & Reporting
- Technical Troubleshooting
- Communication & Relationship Building
Certification
- Human Services — Allegany College of Maryland
- Behavioral Therapy License / RBT Certification (2022)
- Microsoft Office 365 Training
- SPSS Statistical Analysis Training
Timeline
Office Secretary II / Health Coverage Assistance Team (H-CAT)
Maryland Insurance Administration
11.2023 - 06.2025
Lead Behavioral Therapist / Behavioral Therapy Supervisor
Growing Minds Behavioral Health
11.2022 - Current
Front Desk Customer Service / Technical Support
Frostburg State University
12.2019 - 01.2022
Interpersonal Family Service Worker
Allegany HRDC
08.2019 - 01.2021
Disability Specialist
Allegany College of Maryland
09.2017 - 05.2019
Human Resource Assistant
Parkdale High School
08.2016 - 02.2018
Front Desk Specialist
Sunny Tax Services
06.2014 - 08.2017
Bachelor of Science - Sociology
Frostburg State University