Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
One Community Church
Plano, TX
Volunteer
09.2023 - Current
Job overview
Assisted with special events and programs.
Used strong interpersonal communication skills to convey information to others.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Approached issues proactively to best meet current and future community needs.
Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
Developed community initiatives to increase and engage church members.
The Potters Healthcare Services
Lewisville, TX
Director of Customer Experience
01.2013 - 08.2015
Job overview
Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
Maintained office cleanliness, recovery and readiness for customers.
Verified associates and managers wowed customers through personal and attentive contact.
Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
Collaborated with internal stakeholders to close gaps and improve customer experience.
Built customer confidence by actively listening to concerns and giving resolutions.
Offered direction and gave constructive feedback to motivate team members.
Coordinated with design and media teams to develop high-quality creative assets.
Redesigned customer loyalty program to create more profitable traffic.