Oluwadamilola Ayorinde
Shreveport,LA
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
18
18
years of professional experience
Work History
Volunteer
The Redeemed Christian Church Of Christ, RCCG
05.2018 - Current
- Tracked service activities and outcomes against outlined plans and goals.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided administrative support to department leads to help organize events and fundraisers.
Customer Service Representative
Oceanic Bank Nigeria PLC
05.2006 - 05.2010
- com
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Masters At Law - Law
Fordham Uni, United States
Manhattan, United States08.2011
J.D. - Law
University of Ilorin
Nigeria07.2006
Skills
- Task Prioritization
- Recommending Books and Materials
- Problem-solving aptitude
- Creative Thinking
Languages
yoruba
Full Professional
Timeline
Volunteer
The Redeemed Christian Church Of Christ, RCCG
05.2018 - Current
Customer Service Representative
Oceanic Bank Nigeria PLC
05.2006 - 05.2010
Masters At Law - Law
Fordham Uni, United States
J.D. - Law
University of Ilorin
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