Oluwakemi Akinroye
Summary
- Astute Customer service officer with experience.
- solving problems creatively and using tact and diplomacy to achieve win-win outcomes.
- Team player comfortable in competitive, fast-paced environments.
- Effective in handling direct customer inquiries.
- implementing customer service policies and executing financial responsibilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
Trendy Hair And Beauty Supply
IJU
2010.01 - Current
- Responsible for day to day administrative and operational functions of the business.
- spearhead new initiative from time to time thereby making us stay abreast of constant change in the industry.
- Develops and implement strategic marketing policies for the business.
Customer Service Officer
Intercontinental Bank Plc (Now Access Bank Plc)
Akute
2007.03 - 2012.05
- Professionally handles incoming requests from customers and ensures that issues are resolved both promptly ad thoroughly.
- Thoroughly and efficiently gather customer information, access and fulfill customers needs.
- Provides quality service and support in a variety of areas including, placing cheque print orders, opening accounts, configuring mobile apps etc.
- Maintaining a balance between company policy and customers benefit in decision making.
- Using automated information systems to analyze the customer's situation.
Education
Bachelor of Technology - Agronomy
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
OGBOMOSO OYO STATE NIGERIA12.2005
Skills
- Courteous with Strong Service Mindset.
- Possesses a strong work ethic and a team player mentality.
- Strong detail orientation and communication/listening skills.
- Strong decision making and analytical ability.
- Highly developed sense of integrity and commitment to customer satisfaction.
Certification
Essential Management Skill / International Business Management Institute, Germany
Proficiency Certificate in Management/ Nigerian Institute of Management
Timeline
Chief Executive Officer
Trendy Hair And Beauty Supply
2010.01 - Current
Customer Service Officer
Intercontinental Bank Plc (Now Access Bank Plc)
2007.03 - 2012.05
Bachelor of Technology - Agronomy
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
Essential Management Skill / International Business Management Institute, Germany
Proficiency Certificate in Management/ Nigerian Institute of Management
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