Oluwakemi Kuti
Katy,Texas
Summary
Proven leader in customer service, adept at problem-solving and team building, enhanced service quality at Bogscare LLC by fostering collaboration and addressing customer concerns. Skilled in MS Office and complaint handling, my approach has significantly boosted customer satisfaction and loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Supervisor
Bogscare LLc
03.2020 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Neighbourhood Mart
03.2017 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Intercellular Nigeria Ltd
03.1997 - 06.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Sociology
University of Lagos
Nigeria07.1997
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- MS Office
- Complaint Handling
Timeline
Customer Service Supervisor
Bogscare LLc
03.2020 - Current
Customer Service Representative
Neighbourhood Mart
03.2017 - 02.2020
Customer Service Representative
Intercellular Nigeria Ltd
03.1997 - 06.2007
Bachelor of Science - Sociology
University of Lagos
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