Oluwaremilekun Lashebikan
Bradenton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Senior Experience Expert
BDSmktg/Facebook/Meta
07.2023 - 12.2023
- Developed and implemented effective strategies for managing client expectations.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Monitored performance metrics to ensure successful completion of projects.
- Guided and motivated the team in achieving organizational goals
- Managed employees at Meta Pop Up location in New York, Salt Lake City, Sunnyvale and MPK while creating immersive experiences for the attendees.
- Managed and coordinated daily downloads and team meetings
- Coordinated the team's day to day responsibilities and ensure operational readiness
- Performed day to day operations like opening and closing procedures, inventory counts.
- Conducted user surveys and interviews to evaluate customer satisfaction levels.
- Analyzed customer feedback and created action plans to address issues identified.
Experience Expert
BDSmktg/Facebook/Meta
03.2022 - 07.2023
- Part of the team that launched the first Meta/Facebook Retail Store.
- Tasked with creating the best in-store customer experience.
- Demonstrate AR/VR products to customers and influence how they play, learn and experience the world around them virtually.
- Adequate knowledge of Meta products i.e Oculus Quest, Facebook Portal and Rayban Stories.
- Sharing product knowledge with customers and giving them an immersive hands-on demos of AR/VR products and educating them.
- Full understanding of Facebook/Meta products and its benefits to customers.
- Full understanding of cutting edge technologies that gives people the power to connect with friends and families no matter the distance.
- Arouse customer’s curiosity and turning curious peruser into loyal customers
Product Launch Manager
Apple
09.2019 - 02.2022
- Managed 200 employees during product launch
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed the team in preparing during launch to deliver excellent customer service
- Managed and organized/planned daily downloads and team briefings
- Addressed customer concerns and empower team members to find solutions
- Ensure employees are aware of applicable company policies and procedures
- Ensured team members were zoned adequately with focus on customer excellence
- Providing recognitions and feedbacks to team members.
Product Zone Expert
Apple
10.2018 - 09.2019
- Expertise and adequate knowledge of Apple products and competing products
- Consistency in delivering excellent customer services
- Knowledge sharing, training and mentorship to other team members
- Consistent proven experience in sales, customer services and maintaining the store pulse
- Building customer loyalty through incentives,adequate product information, knowledge sharing and customer engagement
- Inspiring team members through engagement, trainings, knowledge sharing, influencing.
Product Specialist
Apple
06.2017 - 10.2018
- Adequateproductknowledge
- Assisting customers with adequate information on their products
- Troubleshooting and offering solutions on Apple products
- Turning and providing excellent customer service that turns first time Apple customers into loyal customers
- Ensuring customers are given adequate assistance regardless of purchase
- Seeking business introduction for small and start-up companies
- Offering “Today At Apple” program that includes different teaching classes for customers on how to connect to their devices
- Providing adequate language translation for international customers.
Flight Service Manager
Virgin Atlantic Airways
08.2004 - 11.2014
- Enhanced passenger satisfaction by implementing personalized services and addressing individual needs throughout flights.
- Reduced customer complaints by proactively identifying and resolving potential issues before they escalated.
- Streamlined pre-flight preparations, ensuring timely departures and efficient boarding processes.
- Collaborated with flight crew to maintain a safe and comfortable environment for passengers on every journey.
- Increased on-time arrivals through effective communication with ground crews and efficient in-flight management.
- Delivered exceptional service to VIP passengers, ensuring their comfort and satisfaction throughout the travel experience.
- Conducted thorough cabin safety checks before each flight, maintaining compliance with FAA regulations and airline policies.
- Led in-flight emergency response efforts, coordinating with crew members to ensure the safety of all passengers onboard.
Education
Bachelor of Science -
B.Sc
Skills
- Usability Testing
- Innovation and Creativity
- Data-driven decision-making
- Customer service excellence
- Order Fulfillment
- Sales expertise
- Time management abilities
- Teamwork and Collaboration
- Leadership Skills
- Communication and Interpersonal skills
Timeline
Senior Experience Expert
BDSmktg/Facebook/Meta
07.2023 - 12.2023
Experience Expert
BDSmktg/Facebook/Meta
03.2022 - 07.2023
Product Launch Manager
Apple
09.2019 - 02.2022
Product Zone Expert
Apple
10.2018 - 09.2019
Product Specialist
Apple
06.2017 - 10.2018
Flight Service Manager
Virgin Atlantic Airways
08.2004 - 11.2014
Bachelor of Science -
B.Sc
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