Oluwaseun Thompson
Houston,TX
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales.
Overview
11
11
years of professional experience
Work History
Customer Account Representative
T-Mobile
02.2021 - 08.2023
- Achieved revenue targets by developing targeted account strategies.
- Collaborated with other departments to address customer needs and service requests.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Devised tactics to grow customer base and boost sales, increasing overall sales by 10%.
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Negotiated contracts and agreements with clients to achieve favorable terms.
Customer Service Sales Representative
Jolaco Maritime Service Inc
04.2015 - 01.2021
- Established close relationships with new small business prospects.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Showcased product features to customers to overcome objections and lock in sales.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 85% of issues.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Increased revenue with strategic upselling of products and services to existing customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Obtained referrals with existing clients to generate new business, boosting overall sales 12%.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Account Specialist
A Different Creation
03.2012 - 04.2015
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Performed daily sales call to new and existing customers, while providing updates on new product lines
- Telemarketing to all new customers, and was
- Responsible for all aspects of customer service
Education
Some College (No Degree) - Business Administration
Houston Community College
Houston, TXHigh School Diploma -
Clements High School
Sugar Land, TX05.2012
Skills
- Excellent Communication Skills
- Relationship Selling
- Problem-Solving Ability
- Managing Multiple Tasks
- Sales Presentation
- Lead Generation
- Cold Calling
- Persuasive Selling
Timeline
Customer Account Representative
T-Mobile
02.2021 - 08.2023
Customer Service Sales Representative
Jolaco Maritime Service Inc
04.2015 - 01.2021
Account Specialist
A Different Creation
03.2012 - 04.2015
Some College (No Degree) - Business Administration
Houston Community College
High School Diploma -
Clements High School
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