Oluwaseyi Agboola
Summary
ServiceNow Developer with robust experience in implementing and optimizing ServiceNow solutions. Demonstrates strong skills in scripting, workflow automation, and IT Service Management. Known for effective team collaboration, adaptability, and delivering impactful results. Reliable, efficient, and adept at handling dynamic project requirements. Proficient in scoped applications, integrations, flow designer, UI builder, playbook, Committed to leveraging ServiceNow as a strategic asset for digital transformation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
GovCIO
01.2024 - 03.2025
- Designed and implemented a seamless custom application on the Customer Service Module for the Federal Maritime Commission to Modernize all Ocean Transportation Intermediary license application that reduces manual processes by 40%
- Developed external service portal for external user registration and request pages
- Develop and configure different user experience pages and playbook to facilitate seamless business process for FMC
- Build automation flows that execute business process from start to finish
- Develop and deployed a centralized custom Bed space Request system application for DHS - ICE that ease the process of bed space request for non-citizens which reduces the manual process of facilities by 30%
- Develop and configure UI Builder pages to enhance user experience
- Implemented dynamic interfaces on Ui builder using state variables and client scripts, tailoring functionality to user roles
- Led client engagement through requirement gathering/refinement and created actionable user stories leveraging the Jira platform, improving the development team TTD
- Collaborated constantly with business analyst to turn requirement into technical solutions
- Integrated ServiceNow system with external systems, boosting automation and data flow by 15%
- Customized email notifications to meet client needs and criteria
- Customize and configure reusable UI Builder components to display data dynamically based on user interactions and page conditions
- Mentored Junior developers on the team, offering guidance on ServiceNow practices, workflow, customization, and troubleshooting, which enhanced team performance and accelerated their skills development
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
ServiceNow Developer
Reece USA
10.2022 - 01.2024
- Implemented integration between ServiceNow with external payment gateway to automate employee purchases that reduce turnaround time by 58%
- Configured Virtual Agent to resolved users’ issues that reduces the numbers of open ticket by 10% for the service desk
- Support HRSD module by building more HR catalogs and maintaining current HR current processes
- Supported the implementation of ITAM to enhance asset tracking and lifecycle management in ServiceNow, improving asset visibility and reducing discrepancies
- Developed deployment strategies for different environment, creating customized workflow for development, testing, staging, and production, leading to more efficient code deployment and reduced downtime
- Enhanced current service portal to increase user experience and meet business needs
- Implemented custom service portal buttons for ticket cancellation, reducing ticket cancellation time and improving employee self-service capabilities
- Created several catalog item and workflow to support different business processes within the organization
- Integrated ServiceNow with external systems using REST and SOAP APIs, streamlining cross-platform workflows
- In collaboration w/other ServiceNow resources perform platform testing as it relates to new/existing platform capabilities and functionality
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
ServiceNow Developer
Wells Fargo
01.2021 - 09.2022
- Architected scalable ServiceNow solution for ITSM system, streamlining workflows, automating processes, and integration real time monitoring, resulting in improved task response times, a 75% reduction in manual effort, and improved compliance with governance standards
- Meet with product owners to gather requirements and understand the expected use case
- Created catalog items and workflow, increasing self-service adoption by 35%
- Customized different ITIL processes including incident, Problem, and Change Management
- Participated in Agile development processes, consistently meeting sprint goals
- Enhanced service portal widgets and pages using HTML, CSS, and JavaScript
- Configured many ACLs to maintain instance security and accessibility for users
- Maintained the record of users, roles, and group by creating a real-time dashboard that capture importance metrics
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
ServiceNow Developer/Administrator
Reval
09.2018 - 12.2020
- Created custom workflows and catalog item, enhancing service delivery efficiency by 25%
- Maintained multiple ServiceNow instances and performed customizations across various modules
- Maintain good CMDB, discovery and service mapping to ensure CI are discovered and running
- Led ServiceNow upgrades and clone operation ensuring 99.9% system uptime
- Configured integration with 3rd party applications using web services and REST APIs
- Participated in various phases of SDLC such as requirement gathering from stakeholders/product owner, design, code development, testing and deployment
- Experienced in configuring and customizing all aspects of ServiceNow using UI actions, UI policy, Business rules, and client scripts
- Created new SLA definition and emails notification that meet business needs
Education
MBA - Information Technology Management
Western Governor University
08.2025
Bachelor’s degree - Information Technology Management
Western Governor University
05.2024
Associate degree - Associate of Arts
Trinity Valley Community College
05.2021
Skills
- ITSM
- HRSD
- HAM
- CSM
- JavaScript
- HTML
- CSS
- Python
- Glide Record
- Business Rules
- Client Scripts
- UI Actions
- UI Policies
- REST APIs
- SOAP
- Table management
- Data import/export
- Performance optimization
- Agile
- Scrum
- Service Portal
- Virtual Agent
- Agent Workspace
- Problem management
- Service catalog management
- Asset management
Certification
- ServiceNow Certified Implementation Specialist – ITSM, HRSD, HAM, CSM
- ServiceNow Certified Application Developer – (CAD)
- ServiceNow Certified System Administrator – (CSA)
- Certified Scrum Master
- CompTIA A+
Timeline
ServiceNow Developer
GovCIO
01.2024 - 03.2025
ServiceNow Developer
Reece USA
10.2022 - 01.2024
ServiceNow Developer
Wells Fargo
01.2021 - 09.2022
ServiceNow Developer/Administrator
Reval
09.2018 - 12.2020
Bachelor’s degree - Information Technology Management
Western Governor University
Associate degree - Associate of Arts
Trinity Valley Community College
MBA - Information Technology Management
Western Governor University
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